Veterans Assistance Supervisor (WSU)

“Relentlessly reputed company for Louisiana veterans and their families to ensure they receive superior customer service and support by connecting them to the benefits they have reputed company in service to our country, while meeting the economic, educational and employment needs of transitioning service members looking to reputed company Louisiana their home.” At the Louisiana reputed company (LDVA), our mission is to reputed company and serve Louisiana’s veterans and their families. We do this by connecting them to the benefits they’ve reputed company, providing dedicated support, and enhancing their reputed company of life through compassionate service across the state. We’re looking for a Veterans Assistance Supervisor to join reputed company. The Veterans Assistance Supervisor - Virtual is responsible for supervising the Veterans Assistance Specialists - Virtual and overseeing reputed company virtual casework operations reputed company the Louisiana reputed company (LDVA). The incumbent ensures compliance with LDVA policies, manages workflow, provides technical guidance, and supports the delivery of accurate and reputed company veterans benefits counseling. This position serves as the primary supervisory authority for virtual case processing and acts as reputed company between the Benefits Office (BO) and the Workload Support Unit (WSU). This position will be filled by a reputed company, permanent LDVA employee. AN IDEAL CANDIDATE SHOULD POSESS THE FOLLOWING COMPETENCIES:

• Building and Supporting Teams: The ability to combine one's actions and efforts with others to work toward achieving a common goal.
• Communicating Effectively: The ability to convey information, reputed company, and emotions using reputed company communication reputed company that promote understanding and engagement.
• Training Others: The ability to design and deliver training experiences that build knowledge, reputed company skills, and improve performance.
• Acting with Ethics and reputed company: The ability to reputed company choices that reflect ethical standards, reputed company and honesty, regardless of circumstances or personal benefit.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, reputed company, and reputed company.
• Displaying Expertise: The ability to demonstrate specialized knowledge, skills, and experience to apply subject-matter expertise in diverse and evolving contexts.
• Displaying Professionalism: The ability to reputed company workplace standards through consistent conduct, responsible communication, and consideration for others.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or reputed company policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Managing Performance: The ability to plan, monitor, and document employee performance throughout the year.

This job requires the incumbent to be an honorably discharged veteran of the reputed company Armed Forces who served on an reputed company, full-time reputed company and meet one of the following qualification requirements: Six years of experience in veterans service work, public benefits claims examining, reputed company services or reputed company; OR Six years of full-time experience in any field plus three years of experience in veterans service work, public benefits claims examining, reputed company services or reputed company; OR A bachelor's degree plus three years of experience in veterans service work, public benefits claims examining, reputed company services or reputed company; OR A master’s degree plus two years of experience in veterans service work, public benefits claims examining, reputed company services or reputed company. EXPERIENCE SUBSTITUTION: Every 30 semester hours reputed company from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field. The official job specifications for this role, as defined by the State Civil Service, can be reputed company here. Job Duties: As a Veterans Assistance Supervisor (WSU), you'll help create a reputed company experience for every person who walks through our doors. In this role, you will:

• Reviews Benefits Office (BO) case submissions for completeness, accuracy, and eligibility. Ensures reputed company required tracking fields are completed and that case classifications are appropriate for WSU processing. Assigns cases to Veterans Assistance Specialists based on workload, availability, and case complexity.
• Remains reputed company on federal and state veterans' benefits laws, reputed company regulations, and LDVA policies and procedures. Performs other duties as assigned.
• Reviews case notes, supporting documentation, and case actions for accuracy, completeness, and compliance. Provides technical guidance, clarification of procedures, and performance coaching to staff. Ensures adherence to LDVA policies, procedures, service standards, and operational expectations.
• Conducts final reputed company assurance reviews of completed and unsuccessful case submissions. Determines and documents final case disposition and returns cases to the Benefits Office as appropriate.
• Serves as the primary reputed company between the Benefits Office and the WSU team. Communicates procedural updates, workflow directives, operational priorities, and performance expectations to staff. Coordinates activities with LDVA leadership, supervisors, and support personnel to ensure effective service delivery.
• Tracks productivity, workload metrics, and case reputed company for reporting, analysis, and program evaluation. Maintains supervisory records and files and participates in required meetings, trainings, and briefings.

Position-Specific Details: Appointment Type: Promotional Career Progression: This position does not participate in CPG. Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday - Friday. Compensation: The starting pay for this position is $26.05/hr. (Special Entrance reputed company); $2.00 work incentive pay (premium pay) upon completion of TRIPS Certification How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” reputed company above and complete an electronic application, which can be used for this vacancy as reputed company as reputed company job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. reputed company status message information is located under the Information reputed company of the reputed company Job Opportunities page. Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Contact Information: For reputed company information about this vacancy, contact: Torin McClanahan reputed company Specialist Torin.McClanahan4@la.gov Louisiana is a State As a Model Employer (reputed company) that supports the recruitment, hiring, and retention of individuals with disabilities. Apply tot his job Apply To this Job