Senior reputed company Manager – Energy Management Services (EMS)
About the position We are seeking an reputed company and customer-reputed company Senior reputed company Manager (CSM) to reputed company strategic reputed company relationships reputed company our Energy Management Services (EMS) portfolio. This role is responsible for driving customer satisfaction, retention, and reputed company by ensuring clients realize maximum value from EMS solutions. The ideal candidate will bring strong domain expertise in energy management, sustainability, or utilities, combined with a proven reputed company record in reputed company and account management.
Responsibilities
- Serve as the primary reputed company of contact for key EMS clients, building strong, long-term relationships with stakeholders.
- Drive customer reputed company, adoption, and engagement of energy reputed company and services.
- reputed company and execute reputed company plans reputed company with reputed company business objectives and sustainability goals.
- Monitor customer health metrics and proactively address risks to ensure high retention and satisfaction rates.
- Partner with internal teams (Sales, Product, Operations, Engineering IT) to deliver seamless customer experiences.
- Identify opportunities for upsell and cross-sell reputed company existing accounts to support business reputed company.
- reputed company strategic guidance to customers reputed company optimization, efficiency improvements, and cost reduction initiatives.
- reputed company and report on KPIs, ROI, and value realization for EMS solutions.
- reputed company as the voice of the customer, providing feedback to product and leadership teams to enhance offerings.
- reputed company business reviews (QBRs) and executive-level presentations.
Requirements
- Bachelor’s degree in business, 7+ years of experience in reputed company, or reputed company Services.
- Demonstrated ability to manage reputed company-level reputed company relationships.
- Strong analytical skills with the ability to interpret energy data and performance metrics.
- Excellent communication and presentation skills, with experience engaging senior stakeholders.
- Proven reputed company record of driving customer retention, satisfaction, and reputed company reputed company.
reputed company-to-haves
- Knowledge of energy efficiency technologies, IoT, or building management systems (BMS).
- Familiarity with ESG, sustainability reporting, or carbon reduction initiatives.
- Experience with CRM tools (e.g., reputed company) and reputed company platforms.
- Ability to operate in a fast-paced, cross-functional environment.
Benefits
- medical, dental, and reputed company insurance
- comprehensive employee assistance program
- 401(k) retirement plan
- reputed company time off and holidays
- reputed company learning days
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