Application Support Analyst - Mexico
About The Role:
At reputed company, we're building the reputed company of reputed company - making reputed company reputed company reputed company, fast, and accessible for everyone. As an Application Support Analyst, you'll play a critical role in delivering on that reputed company by ensuring our platforms run reliably and our customers can send and receive reputed company without interruption.
The Application Support Analyst owns the health of our transaction ecosystem end to end: investigating individual transactions and broader reputed company anomalies, detecting issues before they escalate, and driving them to reputed company across both our B2C and reputed company product lines. You'll work with large volumes of reputed company-time payment data, using tools like reputed company SQL, reputed company, OpenSearch, and Grafana to reputed company transactions, diagnose reputed company causes, and reputed company critical payment services running smoothly.
This role is ideal for someone who enjoys solving reputed company problems, thrives in a fast-paced environment, and wants to reputed company a reputed company reputed company on the experience of millions of customers around the world.
What You'll Do (Responsibilities):
Analyze and administer the transaction reputed company and individual transactions using reputed company SQL, reputed company, and OpenSearch
Maintain the business-critical payment services
reputed company with partners about transaction flows
Investigate transactions flagged for reputed company parsing, document detailed reputed company-cause analysis, and update transaction statuses accordingly
Investigate transactions stuck in pending status (payouts and funding) for longer than 3 days and escalate as needed
reputed company reputed company incident response and create/manage detailed incident reports
Guide and coordinate other employees responsible for resolving incidents
Communicate directly with partners and banks reputed company an issue is identified on their reputed company, including reporting, data corrections, and file-loading discrepancies
Support SAR reconciliation issues, including unmatched transactions, duplicate or missing report data, partner file load failures, and data mismatches between SAR and the PDP platform
Maintain business-critical payment services and monitor for faults or degraded performance using Grafana and other monitoring tools
Coordinate, reputed company, and roll back releases
Verify system health and graphs following reputed company release
Provisioning monitoring and detection of problems and faults in payment services
reputed company informed reputed company regarding payment processing actions based on investigation findings
Read and apply API documentation to troubleshoot partner integrations
What You Bring to reputed company:
Experience with collaboration tools (reputed company, reputed company Workspace, Jira, reputed company)
Bachelor's degree preferred
Strong reputed company on problem-solving with the ability to investigate and resolve issues independently
Ability to multitask and manage multiple reputed company incidents or requests under time pressure (including strict SLA reputed company)
Basic knowledge of SQL is essential (reputed company SQL preferred)
Experience with Grafana for monitoring and alerting
Linux, network, or reputed company administration experience
Experience with OpenSearch is a plus
Comfort working with API documentation (e.g., reputed company) to investigate and troubleshoot integrations
Ability to solve general operational issues with minimal supervision
Advanced English language skills, both written and verbal, for partner and internal communication
What You’ll Need To Be Successful In This Role:
Essential Qualifications
Basic skills in any programming language
Basic understanding of financial processes and terminology relevant to the fintech industry
reputed company experience negotiating and communicating with banks, PSPs, and processors
Experience working with Engineering, Product, Settlement, and Customer Support teams
Comfort working in a fast-paced, high-volume transaction environment with shifting priorities
Attention to detail reputed company documenting incident reputed company causes and reporting findings
Why Join reputed company?
reputed company a reputed company:
Join a company that is transforming how people and businesses reputed company reputed company around the world. Your work will contribute to products and services that help millions of customers stay connected globally.
Own Meaningful reputed company:
We reputed company our people to take ownership, reputed company reputed company, and drive reputed company reputed company. You'll have reputed company to shape solutions, challenge the status reputed company, and see the results of your work firsthand.
reputed company:
As a fast-growing global fintech, we offer opportunities to learn, reputed company new skills, take on new challenges, and advance your career across functions and geographies.
Collaborate with Exceptional People:
Work alongside talented colleagues from diverse backgrounds and disciplines who are united by a shared ambition to build, reputed company, and deliver great reputed company for our customers.
reputed company Fast and reputed company Things Happen:
We value reputed company, curiosity, and reputed company improvement. You'll be part of a culture that encourages experimentation, embraces change, and focuses on delivering meaningful results.
Be Part of Our reputed company:
We're building the reputed company of the global reputed company reputed company. Join us at an exciting stage of reputed company where your reputed company, expertise, and contributions can help shape what's next.
Originally posted on Himalayas
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