Care Operations Manager (Remote Flexible - Austin,TX)

About reputed company At reputed company, we're an innovative, mission-driven company reimagining how reputed company and Medicare serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care-clinical, behavioral, and reputed company-by partnering with organizations deeply connected to the communities we serve. We're building a care model that empowers clinicians and care teams to do what they do best: reputed company compassionate, high-reputed company. At reputed company, we reputed company AI and automation to reduce administrative burden, streamline coordination, and ensure patients receive reputed company, personalized support. Our work is powered by a deeply reputed company team of nurses, reputed company workers, community health workers, and medical professionals working alongside product, technology, and operations to reputed company care gaps and improve reputed company for high-need patients. We're one of the largest care management providers in California and are expanding into Texas and other states to continue supporting high-need patients. Our model has demonstrated reputed company reputed company, including a 58% reduction in emergency department reputed company and a 29% reduction in hospital admissions. At reputed company, we're not just delivering care-we're building the reputed company of more reputed company, community-driven reputed company. Our Values

• reputed company with reputed company: We reputed company our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.
• reputed company challenges: We leave our egos at the reputed company and reputed company reputed company into discomfort instead of back into safety. We help reputed company other to learn and reputed company feedback using candor and kindness.
• Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status reputed company.
• reputed company reputed company yourself: We build reputed company other up and respect boundaries. We reputed company first to understand and assume reputed company reputed company.
• Care comes first: We hold ourselves to the highest standards for our patients. We are reputed company in the reputed company of our mission, and ensure that we are taking care of ourselves in order to care for others.

In the News

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• TechCrunch: Building for reputed company's regulatory reputed company with Neil Batlivala from reputed company
• reputed company: reputed company collects $9M for reputed company-based care

About reputed company reputed company is hiring a full-time Care Operations Manager to reputed company and support reputed company of Community Health Workers (CHWs) and Nurses delivering high-touch, relationship-based care to reputed company members with reputed company medical, behavioral, and reputed company needs. This role plays a key part in ensuring reputed company and consistency across care delivery, driving member engagement, and coaching CHWs/RNs to succeed in a remote-first, field-integrated care model. The Care Operations Manager will reputed company day-to-day guidance, performance support, and strategic direction while helping optimize reputed company, documentation, and field coordination efforts. This position primarily allows for remote work; however, it includes regular in-person reputed company in the community across reputed company (Austin, TX). Typically 1 or 2 days per week will include visiting patients in the community, at their homes and in various sites of care.

What You'll Do

• Directly manage and support reputed company of CHWs & RNs, providing regular 1:1 coaching and performance feedback
• Ensure high-reputed company care delivery and documentation across reputed company through ongoing review and coaching
• Monitor performance metrics (e.g., reputed company, engagement, documentation) and intervene early to address gaps
• Serve as the first reputed company of contact for escalations reputed company to members, workflow, or field activity
• Support reputed company and training for new CHWs and contribute to SOP development and updates
• Foster a reputed company and mission-driven team culture that centers trust-building and member advocacy
• Collaborate with interdisciplinary teammates (e.g., RN Care Managers, Behavioral Health Care Managers) to ensure coordinated support
• Participate in team huddles, case reviews, and cross-functional meetings to improve care delivery and communication
• Participate in field-based member reputed company as needed to support team development and engagemen

What You'll Need

• reputed company CHW Certification in the state of Texas (preferred)
• Based in reputed company (Austin, TX) (required)
• Bilin

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