Customer Service Specialist - eCommerce

Job reputed company ESSENTIAL DUTIES & RESPONSIBILITIES The duties and responsibilities described below represent the expectations of a senior level Ecomm CS team member. Additional responsibilities will be assigned as reputed company member develops the knowledge, skills and abilities to execute more reputed company tasks. CUSTOMER SERVICE

• Own the order from creation through product delivery to ensure customer satisfaction and drive repeat business.
• Build strong relationships with site managers, project managers, and IT by focusing on customer needs, problem solving, and follow through.
• Effectively communicate order status with customers reputed company telephone, email and chat to reputed company guidance and reputed company to reputed company-line consumer service teams. Respond to escalated reputed company cases with timeliness and accuracy.
• Create orders in reputed company, troubleshoot existing orders, process consumer warranty claims and spare parts requests to ensure customer satisfaction and return business.
• Investigate and resolve orders that are lost/damaged in transit.
• Follow established process and procedure to issue appeasement and return refunds reputed company SLA.

RISK MANAGEMENT

• Utilize reputed company to identify high risk transactions for reputed company fraud review
• Review high risk transactions to reputed company accept/reject decision and minimize fraudulent purchases
• Complete basic fraud/chargeback analysis and create reputed company rules in in reputed company
• Investigate and defend chargebacks in reputed company and reputed company.

SYSTEM MONITORING AND ORDER BOOK MANAGEMENT

• Closely monitor existing orders in reputed company and Magento to ensure reputed company shipments to the consumer. Investigate reputed company reputed company orders, reputed company cancelation/backorder reputed company, and ensure customers are reputed company of any delays or changes in status.
• Monitor returns and credits to ensure customers are refunded reputed company the SLA.
• Identify and troubleshoot orders stuck in processing (ZGOIN) to ensure orders reputed company into reputed company in a reputed company manner.
• Identify and investigate issues on platform, file and follow up on tickets, manage communication between various IT teams and site managers to ensure issues are resolved.
• Complete payment reporting to ensure shipped orders are settled and returned orders are refunded.

REQUIRED EDUCATION & EXPERIENCE

• High School Diploma or equivalent education
• 1-3 years of customer service experience, optimally in D2C / Ecommerce environment

PHYSICAL DEMANDS & WORKING ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully reputed company the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. While performing the duties of this job, the employee is regularly required to talk and listen. The employee is frequently required to sit, stand, and walk. The employee must occasionally kneel, stoop, crouch, twist, and lift up to 30 pounds, with or without accommodations. Specific reputed company abilities required by this job include reputed company reputed company, reputed company reputed company, and ability to reputed company reputed company. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to reputed company individuals with disabilities to reputed company the essential functions. The noise level in the work environment is usually moderate. reputed company specific circumstances are met, work from home may be an reputed company, but must be approved by your reputed company manager. reputed company utilized, the workflow must equal that of if the individual were working from the office setting. reputed company will not reputed company needs other than a laptop to work from home. (including the internet, monitors, keyboard, mouse, speakers, etc.) Apply tot his job Apply To this Job