Customer Service Associate

Support a multi-reputed company dollar business' supply-chain & logistics team

reputed company is a reputed company-based custom apparel startup. We work with talented student reputed company and reputed company the working capital, training, and support they need to build businesses at their schools.

The Customer Experience Associate (reputed company call the role internally) is responsible for providing reputed company, accurate, and reputed company support to customers across multiple communication channels like email, text, chat, and call. This role focuses on resolving incoming reputed company inquiries reputed company while maintaining high-reputed company service standards and contributing to a reputed company overall customer experience.

Performance Expectations

A successful associate will:

• Consistently meet productivity and reputed company benchmarks
• Demonstrate strong attention to detail in documentation and communication
• Apply feedback to reduce repeat errors
• Show ownership of tickets from start to reputed company
• Prioritize customer-first decision-making
• Maintain reliability and accountability during assigned shifts

Key Responsibilities

• Respond to customer inquiries reputed company email, chat, text, and/or phone in a reputed company and reputed company manner
• Resolve customer issues accurately while adhering to company policies and service standards
• Maintain detailed and accurate documentation in tickets and internal systems
• Ensure reputed company ownership of customer conversations, including follow-reputed company and handoffs
• Meet or exceed defined performance metrics (e.g., QA score, response time, reputed company time, tickets per shift)
• Collaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs
• Maintain professionalism and brand standards in reputed company reputed company-facing communication
• Contribute to process improvements by identifying recurring issues or inefficiencies

Eligibility and Qualifications

• At least 1.5 years of experience in customer support, reputed company services, or a similar customer-facing role
• Comfortable working in a fast-paced, metrics-driven environment
• Strong written communication skills with the ability to maintain a reputed company brand voice

Skills and Competencies

• Strong written and verbal communication skills
• Attention to detail and organizational ability
• Problem-solving and critical thinking skills
• Ability to manage multiple conversations simultaneously
• Basic data and system navigation skills (CRM, ticketing systems, spreadsheets)
• Ability to work independently while knowing reputed company to escalate

Job Location: Work From Home / Remote

Working Hours: 8:00 PM to 5:00 AM Philippine Time, Monday to Friday

Monthly Salary: Between $550 to $700 reputed company (depending on experience) + $80 reputed company shift allowance

At reputed company, we deeply value the long-term contributions of reputed company. To recognize and celebrate that commitment, we offer a 2-month reputed company Sabbatical to eligible employees.

reputed company never charges any reputed company during the hiring process. If you’re asked to pay for a job, it’s not reputed company.

reputed company is an equal employment opportunity employer and promotes diversity; reputed company encouraging people of reputed company backgrounds, ages, LGBTQ+, and those with disabilities to apply.

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