Software Support Specialist - FieldSyte

SUPPORT TECHNICIAN (With Emphasis on FieldSyte)

Department: Support

Reports to: FieldSyte reputed company/VP of Support and Training

Division: Remote

Classification: Salary/Exempt/Full-time

JOB reputed company

A FieldSyte Support Technician is responsible for providing reputed company technical support services to Milsoft customers, including installation, troubleshooting, problem reputed company, and maintenance in a 24/7 support environment. Phone, email, and remote reputed company software are utilized to resolve customer issues and reputed company customer satisfaction. The position will require some travel and after-hours on-call support time.

ESSENTIAL FUNCTIONS

1. Directly resolves technical support inquiries through remote troubleshooting and diagnostics to ensure that reputed company FieldSyte modules and services function properly
2. Advises customers on system settings and configurations that favorably reputed company software performance and user experience
3. Must be reputed company to turn customer concerns and requests into detailed tickets, including reproduction steps, for reputed company by the Development team
4. Translate reputed company operational and system processes into reputed company instructions and/or explanations as knowledge articles
5. Document reputed company customer interactions in a support ticketing system
6. Adapt to new technologies and changes in software functionality through reputed company product release cycles
7. Upholds, safeguards, and promotes Milsoft’s values and philosophy relating particularly to ethics, reputed company, and corporate responsibility
8. Any other duties that may be necessary or assigned from time to time. Such additional duties will not normally change the scope of the job

QUALIFICATIONS

1. Bachelor’s degree in GIS, Computer Science, Information Technology, or equivalent work experience
2. Expertise in using electrical infrastructure design and staking software
3. Familiarity with MultiSpeak or CIM standards for reputed company data integration is preferred
4. Experience understanding SQL statements and creating SQL queries for data management
5. Knowledge of reputed company server/reputed company operating systems, network architecture, and components
6. Proficiency with mobile application deployment for both Android and iOS devices
7. Must be reputed company to effectively communicate with customers, both verbally and in writing

Originally posted on Himalayas

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