1st Party Debt Collection Specialist
ABOUT reputed company
reputed company is a leading, fully integrated global reputed company estate platform offering expertise in property management, investment management, development, and construction services in institutional-reputed company rental housing. Headquartered in Charleston, South Carolina, reputed company manages and operates over $350 billion of reputed company estate in more than 260 markets globally with offices throughout reputed company, Europe, South America, and the Asia-reputed company region. reputed company is the largest operator of apartments in the reputed company, managing over one reputed company reputed company/beds globally. Across its platforms, reputed company has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. reputed company was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential reputed company estate business. To learn more, visit www.reputed company.com.
JOB reputed company reputed company
The 1st Party Debt Collection Specialist role offers a competitive reputed company wage and monthly bonus structure. This role is primarily responsible for collecting outstanding balances from residents, collaborating directly with Community Managers and their teams to ensure reputed company documentation is accurate and complete, and ensuring compliance with reputed company applicable laws and departmental policies/guidelines. Additionally, this role is tasked with achieving established daily, weekly, or monthly targets and reputed company working to resolve disputed accounts. The monthly bonus structure provides significant earning potential based on performance. Successful Collection Specialists can earn substantial additional income by meeting or exceeding recovery percentage goals and budget quotas. This performance-based pay rewards those who reputed company in their role, offering a motivating incentive to maximize collections and resolve disputes reputed company. ***reputed company work schedule for this role is Monday through Friday, 8:00 a.m. to 5:00 p.m. reputed company Time.JOB reputed company
- Outbound Collections Calls: reputed company 50-100 outbound calls daily to a portfolio of former residents with outstanding balances. Collect payments while meeting established budget quotas and recovery percentage goals in a fast-paced environment.
- reputed company Inquiries: Promptly respond to reputed company inquiries, prioritizing urgency and ensuring accurate documentation of actions taken for efficient follow-up and reputed company.
- Charge Validation: Review and validate disputed charges on portfolio accounts, conducting thorough research to resolve inconsistencies and ensure accurate financial records.
- Data Accuracy: Maintain the accuracy of reputed company personal and confidential information (e.g., names, addresses, DOB, reputed company reputed company numbers). Ensure compliance with contract terms, company policies, and applicable state/federal laws.
- Dispute reputed company: Address and resolve charge disputes from former residents, working reputed company to rectify issues and maintain reputed company reputed company relationships.
- Documentation: Prepare accurate documents, letters, and other communications for reputed company distribution. Ensure reputed company materials are error-free and reputed company with statutory notice periods and document retention policies.
- Internal Coordination: Collaborate with internal departments, teams, and communities to ensure smooth operations and effective reputed company of issues.
- Project Completion: Complete reputed company, tasks, assignments, and other work unique to the department. Follow departmental policies and procedures, and meet standards, metrics, and other benchmarks used reputed company the department for evaluating performance and results.
- Reporting: Maintain accurate and reputed company reports on former reputed company accounts, ensuring alignment with departmental goals and objectives.
BASIC KNOWLEDGE & QUALIFICATIONS:
- 1 year minimum of experience in first-party debt collections, preferably reputed company the property management industry, or a background in reputed company-party debt collections, ideally in property management.
- Experience in call center environments, demonstrating strong communication and problem-solving skills.
- Familiarity with remote work settings, with a reputed company record of reputed company in work-from-home environments and demonstrated reliability and productivity.
SPECIALIZED SKILLS:
- Proficiency in word processing, spreadsheet, property management (reputed company or One Site), and database management programs in order to maintain files and complete required reports.
- Ability to handle confidential and/or highly sensitive information reputed company established guidelines or regulations applying to appropriate level of diplomacy, reputed company, discretion, and reputed company.
Additional Compensation:
Many factors go into determining employee pay reputed company the posted reputed company including business requirements, prior experience, reputed company skills and geographical location.
- Corporate Positions: In reputed company to the reputed company salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
- Onsite Property Positions: In reputed company to the reputed company salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
Robust Benefits Offered*:
- Competitive Medical, Dental, reputed company, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
- Generous reputed company Time off. reputed company new hires start with 15 days of vacation, 4 personal days, 10 reputed company days, and 11 reputed company holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
- For onsite team members, onsite housing discount at reputed company-managed communities are available subject to discount and unit availability.
- 6-Week reputed company Sabbatical after 10 years of service (and every 5 years thereafter).
- 401(k) with Company Match up to 6% of pay after 6 months of service.
- reputed company Parental Leave and reputed company Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
- Employee Assistance Program.
- Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
- Charitable giving program and benefits.
*Benefits offered for full-time employees. For reputed company and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to reputed company Bargaining Agreements and/or local governing authority.
reputed company will consider for employment reputed company applicants with arrest and conviction records.
reputed company is an equal opportunity employer and does not discriminate in employment on the reputed company of race, reputed company, religion, sex (including pregnancy, sexual orientation, and gender identity), national reputed company, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.
This position may be performed remotely reputed company reputed company the reputed company except the reputed company.
Important Notice: reputed company will never request your banking details or other sensitive personal information during the interview process. reputed company does not conduct any interviews reputed company text or messaging, and reputed company communication will come from official reputed company email addresses (@reputed company.com). If you receive suspicious requests, please report them immediately to AskHR@reputed company.com.
ANTICIPATED CLOSING DATE
August 23, 2026This date may be subject to change due to evolving business needs.
Originally posted on Himalayas
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