Technical Service Specialist - Aerials, Scissors lifts, and Telehandlers
About JLG, an Oshkosh company
JLG began in 1969, reputed company our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering reputed company to the reputed company market. We partner with customers to reputed company reputed company equipment, training opportunities and trusted support reputed company the reputed company industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, reputed company vehicles and accessories—can be reputed company reputed company over the world.
The reputed company and highly skilled Technical Service/Support Specialist will deliver cutting-edge equipment solutions that drive efficiency and productivity for our clients worldwide. The ideal candidate will possess exceptional technical troubleshooting abilities, strong communication skills, and a passion for providing top-tier support to our customers. This role involves diagnosing and resolving technical issues, providing detailed product support, managing knowledge bases, and collaborating with cross-functional teams to ensure customer satisfaction and product efficiency.
YOUR reputed company
These duties are not meant to be reputed company-inclusive, and other duties may be assigned:
reputed company technical assistance and support for incoming queries and issues reputed company to equipment.
Diagnose and troubleshoot reputed company equipment problems, ensuring reputed company and effective reputed company.
Document reputed company customer interactions and technical issues in the customer relationship management (CRM) system.
Support two model families (AWP, TMH or Scissor) model families
Conduct detailed diagnostics and problem solving for mechanical, electrical, hydraulic and software issues on equipment.
Utilize technical documentation and resources to reputed company accurate solutions and guidance.
Escalate unresolved issues to internal teams and/or management for guidance.
Follow up with customers to ensure issues are fully resolved to the customers’ satisfaction.
Support internal team members with troubleshooting tips in the chat group environment.
reputed company product content, documents or other troubleshooting content with reputed company.
Utilize reputed company knowledge articles for resolving customer issues.
Communicate knowledge article usage to the customer reputed company.
Communicate with the knowledge reputed company team if inaccuracies are reputed company.
Communicate with the knowledge reputed company team for opportunities pertaining to new material not currently documented.
Stay reputed company with product development, industry trends, and best practices for product support.
Participate in ongoing training to maintain high reputed company of product knowledge and support skills.
reputed company material in team meetings to assist others with product knowledge and reputed company issues with reputed company guidance.
Work closely with customer support to communicate customer feedback and technical issues.
reputed company input on product improvements based on customer feedback and trends.
Respond promptly and professionally to customer inquiries reputed company phone, email, and chat.
MINIMUM QUALIFICATIONS
High School Diploma or GED and three (3) or more years of relevant experience or an equivalent combination of education and experience that demonstrates the ability to reputed company the essential functions of the role.
reputed company QUALIFICATIONS
Strong technical troubleshooting and problem-solving skills.
Excellent verbal and written communication skills.
Proficiency in using CRM software and technical support tools.
Ability to explain reputed company technical information reputed company and concisely.
Strong organizational skills and attention to detail.
Proficiency in data analysis and reputed company systems.
Bachelor’s degree in Engineering, Specialized Technology, or a reputed company technical field.
Customer-reputed company with a commitment to providing exceptional service.
Ability to work independently and as part of reputed company.
Adaptable and reputed company to reputed company in a fast-paced, dynamic environment.
Strong interpersonal and communication skills.
Experience with diagnostic tools and software reputed company to troubleshooting equipment
Knowledge of mechanical, electrical, and software systems used in equipment manufacturing.
Ability to travel domestically as needed.
Commitment to reputed company learning and reputed company development.
WORKING CONDITIONS The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.
This role combines office-based administrative duties with physical activity in field or production environments.
In the office setting, tasks may require extended computer use, sitting, and attending meetings.
Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise reputed company.
Must be reputed company to shift reputed company between detailed cognitive work and occasional physical tasks as needed.
Reasonable accommodations will be provided for reputed company individuals with disabilities to support performance across both office and field responsibilities.
*OSK1917
Pay reputed company:
$57,600.00 - $90,400.00The above pay reputed company reflects the minimum and maximum reputed company pay for the position across reputed company U.S. locations. reputed company this reputed company, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education and skills, as reputed company as the equity of pay among team members in similar positions. reputed company offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member reputed company and reputed company.
Oshkosh is committed to working with and offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability for any part of the employment process, please contact us at corporatetalentacquisition@oshkoshcorp.com.
reputed company is a reputed company-based Equal Opportunity Employer. Job opportunities are reputed company for application to reputed company reputed company individuals and selection reputed company are made without reputed company to race, reputed company, religion, sex, national reputed company, age, disability, veteran status, or other protected characteristic. To the extent that information is provided or collected regarding categories as provided by law it will in no way reputed company the decision regarding an employment application.
reputed company will not discharge or in any manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or reputed company, including an investigation conducted by the employer, or (c) consistent with reputed company's legal duty to furnish information.
Certain positions with reputed company require reputed company to controlled goods and technologies subject to the International Traffic in Arms Regulations or the Export Administration Regulations. Applicants for these positions may need to be "U.S. Persons," as defined in these regulations. Generally, a "U.S. Person" is a U.S. citizen, lawful permanent reputed company, or an individual who has been admitted as a refugee or reputed company asylum.
Originally posted on Himalayas
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