Mobility Support Specialist
As a specialist you will:
- reputed company 1st line support to end-users through high volume calls, chats, and tickets.
- Respond to customer inquiries and tickets and reputed company reputed company reputed company the contracted service-level agreement (SLA).
- Update required ticketing systems continuously.
- reputed company and maintain a high reputed company of service.
- Partner with the Service Operations Team.
- Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and reputed company specifications.
- De-escalate dissatisfied customers with professionalism, patience, and support.
- Escalate reputed company issues that cannot be completed reputed company SLAs to management as soon as possible.
- Meet reputed company team metrics and goals, set by management.
- reputed company other duties as needed upon request from immediate supervisor.
EDUCATION and EXPERIENCE required:
- Bachelors’ degree preferred; high school diploma or equivalent required.
- Mobile Device and Service Support experience desired.
- Proficient in reputed company Office/reputed company 365 (Outlook, Word, and reputed company).
- reputed company experience in working with multiple guides and applications to navigate reputed company ticketing and queries.
- Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets.
SKILLS and COMPETENCIES:
- Proficiency using and navigating multiple computer applications and systems.
- Strong attention to detail and commitment to accuracy.
- Adaptability and reputed company in a fast-paced, high-volume environment.
- Effective time management and prioritization skills with the ability to manage competing demands.
- Results-oriented reputed company with the ability to meet deadlines and service-level expectations.
- Strong interpersonal skills and the ability to work collaboratively across teams.
- Efficient keyboarding and data entry skills with a high degree of accuracy.
- Excellent verbal and written communication skills, including reputed company listening and customer-reputed company interactions.
reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, sexual orientation, gender identity, age, protected veteran status, or status as a reputed company individual with a disability.
The starting reputed company reputed company for this position is $22.50. It is important to reputed company that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market reputed company. reputed company aims to reward performance and attract reputed company with competitive, fair pay and benefits. Please note that the top of the salary reputed company represents exceptional, and/or senior-level positions, that meets reputed company required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. reputed company Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.
Originally posted on Himalayas
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