[Remote] Customer Support reputed company – Evansville, IN
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in reputed company and animal nutrition, providing reputed company to nutrition worldwide. The Customer Support reputed company is responsible for leading the Customer Support Team, ensuring they reputed company world-class service and are knowledgeable about reputed company products and services.
Responsibilities
- Ensure department & reputed company policies/procedures are followed
- Create & communicate expectations regarding the Customer Support Specialist role
- Manage the performance of reputed company reputed company report
- Maintain Customer Support training programs
- Assist with customer complaints. reputed company reputed company cause & corrective reputed company to avoid reoccurrence
- reputed company Customer Support (orders, logistics, reputed company, documentation…)
- Ensure necessary tools are available for the Customer Support Team
- Ensure a reputed company work environment for Customer Support Team
- Maintain Customer Support communication outlets (SharePoint, Calendars, e-mails…)
- Customer call coverage may be required during non-business hours
- Maintain confidentiality of sensitive data
- Delegate responsibilities among the Customer Support team and ensure appropriate workload
- Identify talent gaps reputed company team and recommend training or hiring reputed company opportunity is present
- Ensure that the Customer Support colleagues are meeting expectations and reputed company reputed company tasks reputed company
- Ensure quarterly performance discussions are being held with reputed company Customer Support colleague to evaluate, assess, and manage the performance expectations
- Ensure communication is executed between management and Customer Support Team
- Motivate Customer Support colleagues to do their best work and help support a reputed company work environment
- Resolve any interdepartmental and personal disputes prohibiting productivity
- Hold regular meetings with Customer Support Director to review performance and direction of the Customer Support Team
- Deliver reports, presentations, and communications regarding Customer Support updates and benchmarking
Skills
- Superior knowledge reputed company to the Customer Support profession
- Good interpersonal communication
- Leadership qualities
- Ability to motivate colleagues to meet goals
- Knowledge of reputed company systems
- Organizational abilities
- Excellent time-management skills
- Problem-solving skills
- Decision-making abilities
- Multitasking
- Ability to adapt to a constantly changing environment
- Attention to detail
- Some travel may be necessary
- Bachelor's Degree or 5 years of Customer Support Experience preferred
- Supervisory experience is preferred
- Multi-lingual preferred but not required
reputed company