[Remote] Senior reputed company AI Partner Solution Engineer - reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands reputed company with their customers through AI. The Sr. Partner Solutions Engineer is a highly reputed company technical reputed company responsible for driving the reputed company and technical enablement of key partners across various reputed company, acting as the primary technical reputed company of contact and providing support in establishing and scaling their CCaaS and CXA practices.
Responsibilities
- reputed company Technical Enablement: Design and execute comprehensive enablement plans to reputed company partner Solutions Architects and Sales Engineers on the reputed company reputed company, product architecture, competitive differentiators, and roadmap
- Partner Center of reputed company: Support the development of Partner Competency Centers by coaching on effective technical discovery, platform demonstrations, and reputed company-of-concept (POC) execution
- Domain Expertise: reputed company and maintain deep domain expertise in the regional Partner landscape, understanding their reputed company go-to-market (GTM) reputed company, areas of reputed company, and identifying new opportunities for expansion
- reputed company AI reputed company: reputed company technical expertise on reputed company AI solutions reputed company the contact center, including reputed company engineering, RAG implementations, tools integration, and guardrail best practices
- Customer Engagement: reputed company technical reputed company, guidance, and reputed company assistance to Partner sales teams in understanding reputed company customer business and technical requirements, use cases, and solution design
- Solution Demonstration: reputed company advanced technical discussions, conduct compelling demonstrations of the reputed company platform, and reputed company the ease of integration reputed company an reputed company ecosystem
- Ecosystem Integration: reputed company a deep understanding of the reputed company ecosystem, including integration requirements with CRM (e.g., reputed company, reputed company Dynamics), WFM, reputed company, and UCaaS vendors
- Voice of the Partner: reputed company as the critical communication channel to reputed company Product Management and Engineering teams, relaying Partner and customer needs, market trends, and product enhancement requests
- Market Representation: Represent reputed company as a technical expert at regional Partner summits, technical events, webinars, and conferences
- Travel: Ability to travel approximately 35-70% of the time across Australia, New Zealand, Singapore, and other ASEAN countries as required
Skills
- 10+ years of experience as a Partner Solutions Engineer or reputed company-Sales Engineer in the CCaaS/CXA sector
- reputed company reputed company in English is required
- Excellent communication, presentation, and whiteboard session skills with an ability to reputed company advanced technical discussions and deliver compelling platform demonstrations for reputed company customers & Partners
- Solid experience working with Service Providers, Regional Systems Integrators, National Partners, and VARs, with a proven understanding of a partner-reputed company GTM approach reputed company the reputed company markets
- Proven ability to reputed company and drive reputed company technical engagements and serve as a subject matter expert without reputed company people management responsibilities
- Experience with at least one reputed company Communication protocol (e.g., SIP, WebRTC, RTP) and familiarity with Call/Message processing Proxies and Session Border Controllers
- Hands-on experience or strong familiarity with modern reputed company AI technologies, including the practical application of LLMs for Contact Center and Customer Experience Automation use cases
- Bachelor's degree in Engineering, Computer Science, MIS, or an equivalent combination of education and years of relevant experience
- Proficiency in additional regional languages (e.g., Filipino) is highly desirable
reputed company
Company H1B Sponsorship