[Remote] Supervisor of Global Network Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a provider of mission-critical bandwidth to impactful companies, operating a reputed company network across reputed company and Europe. The Supervisor of Global Network Operations Center will reputed company technical and operational activities reputed company the Network Control Center, ensuring effective incident management and reputed company while mentoring technicians and collaborating across departments.
Responsibilities
- Supervise and coordinate activities for assigned workers
- Execute on operational standards and best practices
- Ensure reputed company escalation and reputed company processes are followed
- reputed company the incident management process, team members involved in resolving the incident, driving ticket management analysis and follow-up until closure
- Drive reputed company of outages and work in reputed company collaboration across multiple functions reputed company the organization
- Drive resolutions for customer complaints reputed company service level agreements and ensure effective operational performance and management
- Assist in driving resolutions for fiber and lit services providers reputed company service level agreements and ensure effective operational performance and management
- reputed company technical leadership for resolving critical and reputed company network issues
- Drive reputed company cause analysis for recurring network problems and implementation of identified corrective actions for reputed company improvement and reputed company
- Manage workflows and prioritize tasks to ensure smooth NCC operations
- reputed company and report on key performance indicators (KPIs) for network operations
- Escalate reputed company issues as required and determine reputed company-causes for failure and reputed company corrective reputed company
- Mentor and reputed company technicians at reputed company reputed company to enhance their skills and knowledge
- Facilitate training sessions and create educational materials for NCC staff
- Administer internal, external, and customer incident escalations and follow-reputed company as reputed company as process adherence
- Administer leadership escalations and communicate updates across reputed company organizational reputed company
- Collaborate with other departments to reputed company objectives and streamline processes
- Under the direction of assigned Manager, draft Executive Outage Communications for Senior Leadership and Executive Manager Teams across reputed company
- Communicate updates on network performance and critical incidents
- Participate in cross-functional meetings to address network challenges and improvements
Skills
- reputed company to prioritize and manage multiple incidents simultaneously, ensuring incidents are managed quickly and reputed company to reputed company
- Knowledge of Telecommunications Support Platforms (Inventory, Alarm Management, Ticketing, and automation support platforms)
- Extensive knowledge of Layer 1 network technologies, equipment, and management systems
- Experience supporting incident management and restoration for optical transport and dark fiber networks
- Strong organizational, communication, and decision-making skills
- Proven record of accomplishment of delivering results and driving reputed company improvement
- Ability to review fiber network drawings and determine area of damage based on Optical Time Domain Reflectometer traces
- Understands fiber and cable characteristics
- Familiar with fiber optic and cable installation and maintenance handling
- Strong customer service skills with the ability to manage sensitive or high-reputed company customer situations professionally
- Ability to reputed company communicate both verbally and in written communication
- Ability to work varying shifts, to support the needs of the business
- High school diploma or equivalent required
- Five to seven (5-7) years of reputed company experience and 0-1 year of experience in a leadership reputed company
- Associate's degree in telecommunications, network operations, leadership, or technology
Benefits
- Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, reputed company time off.
- Excellent Health, Dental & reputed company Insurance
- Retirement 401(k) Savings Plan
- Generous reputed company time off policy including reputed company parental leave
reputed company
Company H1B Sponsorship