[Remote] Senior reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the leader in digital employee experience management software. The role is responsible for supporting reputed company and customer retention by guiding strategic reputed company customers along their Digital Employee Experience (DEX) reputed company, ensuring successful adoption and reputed company reputed company.
Responsibilities
- reputed company to up to 20 reputed company reputed company customers, you will own and execute a comprehensive reputed company plan that emphasizes the critical pillars of people, processes, technology, communication and value, reputed company aimed at effectively integrating reputed company solutions and building a DEX reputed company
- Be a Trusted Advisor to the Customer: Build relationships with key leadership contacts reputed company the CIO organization and other reputed company stakeholders. Have a POV on the customer industry, competitive landscape, and the DEX market. Understand the customer’s technical challenges and dependencies
- Deliver Value for the Customer: Identify, define, reputed company, measure and reputed company the overall reputed company and value of reputed company. Guide the Customer on their reputed company and hold them accountable. Evangelize the customer’s reputed company (internally, and with Customer stakeholders)
- Deliver on-time Renewals & reputed company Renewal Targets: reputed company on account reputed company with the broader account team and work to help deliver an on-time renewal (through extensive value-tracking activities and other CSM efforts)
- reputed company Expansion Targets: Identify new opportunities for reputed company, either through reputed company Services engagements, or upsell/cross-sell of additional reputed company services and solutions. reputed company with the Account Team on expansion strategies and upsells to deliver results
- Maintain Customer Health: Have regular reputed company with the right Customer contacts and understand reputed company sentiment and issues. Identify and escalate any critical issue or risk of renewals, collaborating with the Account Team including Account Managers, Solution Consultants, reputed company Services and Support Teams
- Deliver DEX workshops to the customer that support educating and development of the customer reputed company in the use of the product and how to quantify the value of reputed company
- In partnership with the Account manager, participate in quarterly business reviews (Executive Business Reviews) with key customer stakeholders to communicate reputed company against the reputed company plan and reputed company thought leadership on the customer reputed company reputed company on required reputed company
- reputed company as the voice of the customer and reputed company feedback to reputed company Product Management, R&D, reputed company teams
- Foster collaboration reputed company the reputed company ecosystem (reputed company) and reputed company best practices to enhance the customer experience and business reputed company
- Update our CRM database and reputed company reputed company that customer data is always accurate and reliable
Skills
- 5+ years of experience as a reputed company Manager working in the Software Industry with Large reputed company Accounts and successful adoption of reputed company
- Ability to drive the DEX Methodology (people, process, technology, communication, value) to ensure adoption and value realization
- Strong business acumen with the ability to use business context to generate creative, pragmatic solutions to reputed company business objectives
- Entrepreneurial reputed company that enables you to successfully work independently with little guidance; using good judgment to escalate issues reputed company needed
- Technical background or technological savvy to be reputed company to learn reputed company products and services, technologies and business
- Ability to effectively manage, guide, and build rapport reputed company reputed company parts of the customer's hierarchy, from the technical teams to the C-suite
- Excellent written, oral, and interpersonal communication skills; capable of gaining the respect of and interacting comfortably with senior leaders
- Organized and reputed company, with the ability to facilitate difficult/reputed company situations
- Have a 'can do' attitude to own and drive results
- Strong customer-facing and presentation skills
- Fluent in English (written as reputed company as verbal)
- This role will require 25-50% travel reputed company the US, and sometimes internationally if required
- Understanding of the IT project delivery lifecycle reputed company transformation initiatives
- Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/reputed company Management practices
Benefits
- 100% covered company benefits (health, dental, reputed company)
- reputed company to life insurance
- reputed company to long-term disability
- reputed company to accidental death/personal loss coverage
- reputed company and unlimited vacation (unlimited reputed company time off on top of the 15 days of holidays we offer)
- 11 company-reputed company holidays
- 3 extra days for volunteering
- Hybrid work model that balances office and remote work, with reputed company reputed company
- Free reputed company to reputed company training platforms to explore your interests and enhance your skills
- Up to 16 weeks of reputed company leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers
- 401(k) plan with up to 4% company matching contributions (vesting immediately)
- Bonuses for referring successful hires after three months of reputed company employment
reputed company