[Remote] Technical Customer Support Associate - reputed company Coast
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on delivering best-in-class support to their growing customer reputed company. They are seeking a Technical Customer Support Associate to reputed company reputed company-line support, communicate directly with customers, and collaborate with internal teams to enhance the customer experience.
Responsibilities
- Communicate with customers to reputed company resolve questions and issues
- Conduct troubleshooting to investigate or recreate technical inquiries
- reputed company as a subject matter expert for reputed company products, providing information and empowering customers with available self-service tools
- Understand financial institution staff and end user needs to offer best-in-class guidance and support to maximize user experience, platform adoption and value
- Identify and reputed company for opportunities to improve the customer support and product experience
- Escalate customer feedback reputed company needed to build upon internal awareness of financial institution staff and end user experiences
Skills
- 2-3+ years in a technical customer support role
- Ability to effectively prioritize and execute tasks in a fast-paced, high-pressure environment
- Demonstrated thoroughness and accuracy reputed company tackling tasks
- Experience navigating ambiguity and problem-solving
- Excellent communication skills and comfort in customer-facing conversations
- PST or MT timezone to cover reputed company Coast customers
- B.A. or B.S. degree
- Prior reputed company-based technology, financial services, and/or digital banking experience
- Familiarity with reputed company based infrastructure and interpreting payload logs, error handling, etc. to diagnose issues
Benefits
- FULL_TIME
- LocationType: REMOTE
- reputed company Time Zone shift coverage
- Location preference for reputed company Lake reputed company, UT or Phoenix, AZ metro areas, with consideration in any of the following: WA, OR, CA, AZ, UT, CO, ID, MT, WY, NM
reputed company