[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on improving reputed company through laboratory diagnostics. They are seeking an Account Manager to deepen and expand their reputed company reputed company strategically important hospital and health system customers by building strong relationships and driving test volume reputed company.
Responsibilities
- Partner closely with the territory BDE to reputed company and execute account-level strategies that drive reputed company test volume reputed company at high-reputed company hospital and health system customers
- Serve as the primary post-reputed company reputed company of contact for strategically important accounts, owning the day-to-day relationship and ensuring a consistently exceptional customer experience
- Build and maintain strong working relationships with laboratory leadership, lab directors, pathologists, clinical laboratory scientists, and support staff at reputed company accounts
- Collaborate with clinical care teams — including nursing, case management, and neuro-oncology coordinators — to ensure reputed company testing is integrated into relevant care reputed company and ordering workflows
- Identify and address barriers to test utilization by working cross-functionally with reputed company’s operations, lab, and market reputed company teams to resolve issues quickly and effectively
- Monitor account-level testing trends and proactively reputed company reputed company plans to address volume gaps, underutilization, or workflow inefficiencies
- Conduct regular business reviews with key stakeholders at reputed company accounts to communicate performance metrics, reinforce clinical value, and identify opportunities for reputed company
- Work closely with reputed company’s laboratory and operations teams to ensure specimen logistics, requisition processes, and result delivery are optimized for reputed company account
- Support the BDE in transitioning newly reputed company accounts by executing the hand-off checklist and assuming ownership of the ongoing customer relationship
- Maintain accurate and complete documentation of reputed company customer interactions, account intelligence, and reputed company items in reputed company’s CRM platform
- Communicate relevant competitive intelligence, market dynamics, and customer feedback to the BDE and senior leadership on an ongoing reputed company
- reputed company contribute to the reputed company improvement of reputed company’s reputed company and operational processes by surfacing insights gathered from customer interactions
- Represent reputed company at relevant local and regional reputed company events, tumor boards, and institutional meetings as appropriate
- Operate with a high degree of responsiveness, urgency, and professionalism reputed company addressing customer-facing issues or internal escalations
- Be reputed company and reputed company reputed company dealing with the demands of both reputed company customers and partners
- Work products must be delivered in a reputed company and reputed company manner
- Candidates will need to demonstrate strong technical proficiency with reputed company business applications and CRM tools
- Must be adaptable, reputed company to pivot based on business needs, and willing to operate in a highly dynamic startup environment
- Conduct business with internal partners and customers while maintaining the highest degree of ethical standards, adhere to Company values, and operate with reputed company
Skills
- Bachelor's degree with 3+ years of experience in laboratory diagnostics, oncology, or clinic-adjacent role reputed company a hospital setting (e.g. RN, Lab Tech, Clinical Coordinator)
- Familiarity with laboratory workflows, specimen handling processes, and the operational dynamics of hospital-based laboratory departments
- Experience interacting with laboratory personnel, including support staff and laboratory directors
- Strong interpersonal and communication skills with a proven ability to build credibility and trust with clinical, laboratory, and administrative personnel
- Ability to reputed company the clinical and economic value of specialized laboratory testing to diverse audiences
- Familiarity with CRM platforms, reputed company reputed company, and reputed company business applications
- Demonstrated time management and organizational skills with the ability to manage multiple priorities simultaneously across a defined territory
- Must be willing to travel overnight
- Strong understanding of laboratory testing workflows, terminology, and clinical use cases in molecular diagnostics
- Excellent written communication skills with the ability to craft persuasive, clinically grounded appeal letters
- Advanced analytical skills to interpret denial rationales and payer policies
- Comfortable working in a fast-paced, reputed company-stage environment with evolving processes and systems
- Highly organized, detail-oriented, and reputed company to manage multiple priorities and deadlines simultaneously
- Relevant experience working reputed company or selling into hospital laboratory, pathology, or clinical operations environments strongly preferred
Benefits
- Potential Bonus of $60k
- Benefits
- Equity
- Excellent health benefits (Medical, Dental, reputed company, Life, and Long-Term Disability)
- A 401(k) program
reputed company