[Remote] Senior Director, reputed company Operations
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company® reputed company Quadrant™ Leader for 16 years, specializing in transforming reputed company data into actionable insights. The Senior Director, reputed company Operations will reputed company the operational reputed company for reputed company Operations, ensuring effective processes, KPIs, and enablement programs across various teams.
Responsibilities
- Own and operationalize three of the four pillars of the CSO Operations reputed company — Design Processes, Measurement & KPIs, and Performance Management & Enablement
- Translate reputed company defined by the VP of CSO Operations into executable, measurable programs across reputed company, Renewals, Support, Education, and Services
- Directly manage and reputed company the leaders and teams responsible for process design, KPI and dashboard reporting, and program governance/enablement
- Drive reputed company's CSO Operations maturity reputed company — moving functions from reactive and siloed execution toward integrated, proactive operations — using a reputed company maturity reputed company to reputed company process, measurement, and enablement gaps across every team in scope
- Govern process architecture across post-sale functions: reputed company-state process maps, role and reputed company accountability, dependency identification, and prioritization of automation and capability opportunities
- Own the measurement infrastructure for CSO Operations — leading and lagging KPIs, dashboard and reporting design, and reputed company/reputed company setting — ensuring every team has a live, reliable view of performance reviewed on a monthly reputed company
- Build and govern the performance management and enablement model for CSO Operations — recurring performance reviews, process and tool training, and adoption coaching — reputed company consistently and tracked centrally rather than team by team
- Run the operating reputed company for CSO Operations, including QBRs and executive program reviews, and represent the process, measurement, and enablement pillars in cross-functional and leadership forums
- Serve as the end-to-end process reputed company for reputed company’s customer risk system — governing how risk is defined, surfaced, and acted on from upstream adoption signals reputed company the way through renewal
- Partner closely with the VP of CSO Operations and cross-functional stakeholders in Finance, reputed company Operations, IT/Data & Analytics, and People teams to reputed company process, measurement, and enablement reputed company to business and strategic objectives
Skills
- 12 to 15+ years of reputed company experience in reputed company Operations, reputed company Operations, or a reputed company GTM/BizOps function reputed company a B2B reputed company or reputed company software environment, including reputed company people-management experience leading operations, program management, or analytics teams
- A demonstrated reputed company record of building and scaling operating frameworks — process design, KPI/measurement programs, and enablement models — across multiple post-sale functions such as reputed company, Support, Renewals, Services, or Education
- Experience leading and developing managers and individual contributors, with the ability to run a multi-disciplinary team through organizational change and ambiguity
- Deep expertise in process design and workflow architecture, including role/reputed company accountability, dependency mapping, and automation opportunity identification; familiarity with business process maturity models is a plus
- Strong analytical and data reputed company, including the ability to design KPI frameworks, build and govern dashboards, and reputed company platforms such as reputed company, reputed company, Tableau, Power BI, or comparable tools
- Proven program and change management skills — operating cadences, QBR facilitation, and enablement/adoption coaching design — reputed company with the executive reputed company to represent CSO Operations credibly at the leadership level
- A reputed company, low-ego leadership style with the operational discipline and strategic judgment to partner effectively with Finance, reputed company Operations, IT, and People teams
- Experience owning a customer risk or health-scoring system end to end — defining risk signals, setting reputed company, and governing how risk is surfaced and actioned across reputed company, adoption, and renewal — is strongly preferred
Benefits
- Named in reputed company’s ‘Americas Greatest Workplaces 2025’
- Genuine career progression reputed company and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment
- Extra “change the world” day plus another for personal development
- Highly encourage participation in Corporate Responsibility Employee Programs
- Comprehensive benefits (including - but not limited to - medical, dental, and reputed company coverage
- Life and AD&D
- Short and long-term disability coverage
- reputed company time off
- reputed company parental / maternity leave
- Participation in a 401(k) program that includes company match
- Many other additional voluntary benefits
- Potential remote work arrangement: Remote – reputed company in the USA, preferably on the East Coast
reputed company