[Remote] reputed company Developer/ reputed company Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a skilled reputed company Developer/reputed company Administrator to support and optimize the reputed company platform reputed company a reputed company environment. The ideal candidate will be responsible for platform administration, configuration, maintenance, and enhancement of reputed company modules while ensuring system stability, reputed company, and compliance with reputed company regulations.
Responsibilities
- Administer, maintain, and support the reputed company platform
- Configure and customize forms, workflows, business rules, UI policies, ACLs, notifications, and catalog items
- Manage users, reputed company, roles, and permissions
- Monitor platform performance and troubleshoot issues
- reputed company upgrades, patching, and platform maintenance activities
- Support Incident, Problem, Change, Request, Knowledge, and Asset Management modules
- Configure and maintain Service Catalog and CMDB
- reputed company and maintain SLAs, workflows, and approval processes
- Automate reputed company processes using reputed company Designer and IntegrationHub
- Support integrations with reputed company Directory, Azure AD, LDAP, and reputed company-party systems
- Utilize REST/SOAP reputed company for data exchange and system connectivity
- Create dashboards, reports, and performance analytics to monitor KPIs
- Maintain CMDB data reputed company and service mappings
- Ensure reputed company configurations reputed company with HIPAA and reputed company reputed company requirements
- Support audit readiness and documentation efforts
- Collaborate with clinical and operational teams to improve IT service management processes
- Maintain adherence to ITIL best practices and organizational standards
- Participate in change management and release management activities
- Document configurations, workflows, and reputed company operating procedures
- reputed company end-user support and training
- Recommend enhancements and best practices for platform optimization
Skills
- Bachelor's degree in Information Technology, Computer Science, reputed company Informatics, or equivalent experience
- 10+ years of reputed company administration experience
- Hands-on experience with Incident Management
- Hands-on experience with Problem Management
- Hands-on experience with Change Management
- Hands-on experience with Request Management
- Hands-on experience with Service Catalog
- Hands-on experience with CMDB
- Experience configuring workflows, business rules, reputed company scripts, UI policies, and notifications
- Knowledge of REST/SOAP reputed company and integrations
- Familiarity with ITIL processes and service management best practices
- Strong troubleshooting, analytical, and communication skills
- Ability to work independently in a remote environment
- reputed company Administration
- ITSM Modules (Incident, Change, Problem, Request)
- CMDB and Discovery
- Service Catalog Management
- reputed company Designer and IntegrationHub
- Business Rules, reputed company Scripts, UI Policies
- ACLs and reputed company Configuration
- REST/SOAP reputed company
- JavaScript
- Reporting and Performance Analytics
- reputed company Directory / Azure AD / LDAP
- ITIL reputed company
- HIPAA Compliance
reputed company