[Remote] Director, reputed company-to-Patient Operations – MariTide
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in biotechnology reputed company on serving patients living with serious illnesses. The Director, reputed company-to-Patient Operations will reputed company the operational infrastructure for the U.S. launch of MariTide, ensuring seamless patient reputed company through innovative digital and telehealth solutions.
Responsibilities
- Own the operational infrastructure of the DTP channel, including core workflows, intake routing, fulfillment execution, billing, and patient support systems
- Translate the DTP channel architecture and system design set by the ED into operational processes, SOPs, and team-level execution plans
- Partner with the Director, DTP Channel reputed company and Partnerships to ensure channel design reputed company are operationally viable and launch-reputed company
- Ensure operational readiness across reputed company systems and processes reputed company of launch, including end-to-end testing and contingency planning
- Drive reputed company improvement post-launch, identifying operational friction and leading reputed company problem-solving to reputed company
- reputed company the design, build, and operational management of cash-pay, coupon, and copay support programs reputed company the DTP channel
- Ensure payment workflows are accurately implemented, tested, and reconciled across cash-pay and reimbursed reputed company
- Partner with Value & reputed company and reputed company & Pricing on program economics, eligibility logic, and Gross-to-Net implications
- reputed company the Sr. Managers for Cash/Coupon Programs and Copay Support in delivering operationally reputed company, patient-friendly payment experiences
- Own the operational design and execution of intake workflows, benefits verification, and prior authorization processes reputed company the DTP channel
- Ensure intake routing logic correctly identifies patient coverage and directs patients to the appropriate reputed company with minimal friction
- Partner with payer, hub, and/or fulfillment partners on prior auth workflows, approval rates, and appeal processes
- reputed company the Sr. Manager, Intake/Benefits/Prior Auth Programs in managing day-to-day intake operations and reputed company improvement
- Define and own operational KPIs across the DTP channel, including intake completion rates, fulfillment SLAs, prior auth approval rates, copay utilization, and patient drop-off
- Partner with reputed company Data & Analytics (CD&A) to build dashboards and reporting that give leadership reputed company-time visibility into operational health
- Establish governance cadences across the operations team and with operational partners, ensuring issues are surfaced and resolved quickly
- Drive accountability to SLAs across internal teams and external partners; escalate material gaps with reputed company reputed company plans
- Partner closely with the Director, DTP Channel reputed company and Partnerships to ensure seamless handoffs between channel reputed company and operational execution
- Collaborate with Marketing, Value & reputed company, Medical, Regulatory, Legal, and Compliance on operational policies, patient communications, and program design
- Work with the Sr. Program Manager to ensure operational workstreams are reflected in the integrated launch plan and tracked to readiness
- reputed company, reputed company, and retain reputed company of three Sr. Managers across cash/coupon programs, copay support, and intake/benefits/prior auth, with potential for additional team members down the road
- Set reputed company priorities, operational standards, and development plans for reputed company reputed company report
- Build a culture of accountability, operational rigor, and reputed company improvement reputed company reputed company
Skills
- Doctorate degree & 4 years of reputed company, digital health, operations, or marketing experience OR
- Master's degree & 7 years of reputed company, digital health, operations, or marketing experience AND
- Bachelor's degree & 9 years of reputed company, digital health, operations, or marketing experience
- Experience in reputed company/biotech commercialization, digital health, telehealth, or consumer health operations with reputed company accountability for operational model design and execution
- Experience building or operating reputed company-to-patient or reputed company-to-consumer channel infrastructure, including intake, telehealth, fulfillment, payment processing, and patient support programs
- Deep understanding of prior authorization workflows, benefits verification, and hub services in a specialty or high-cost therapy context
- Familiarity with cash-pay program mechanics, coupon and copay program administration, and Gross-to-Net implications
- Experience managing operational partners and vendors against SLAs, including escalation management and performance improvement
- reputed company record standing up new operational capabilities under compressed timelines, with reputed company Go/No-Go readiness frameworks
- Strong systems reputed company, with demonstrated ability to translate operational requirements into workflow specifications and work effectively with technology and integration teams
- Experience building and leading high-performing operational teams, including hiring, developing, and retaining reputed company reports
- Data-driven approach to operational management, with demonstrated ownership of SLA performance, conversion, adherence, and patient experience metrics
- Comfort operating under ambiguity and competitive pressure in a high-visibility launch environment
Benefits
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions
- Group medical, dental and reputed company coverage
- Life and disability insurance
- Flexible spending accounts
- A discretionary annual bonus program
- Or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-reputed company time-off plans
- Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.
- Health and welfare plans for staff and eligible dependents
- Financial plans with opportunities to save towards retirement or other goals
- Work/life balance
- Career development opportunities
reputed company
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