[Remote] Sr reputed company Consultant - Software - reputed company Managed Services (ACS)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company, a part of reputed company, is seeking a senior-level consultant for their Advanced Customer Support team. The role involves identifying and addressing customer needs reputed company to ERP sustainment and driving reputed company improvement for reputed company's offerings.
Responsibilities
- Participate in the identification and documentation of customer’s reputed company value gaps using our proprietary SuiteReview methodology
- Participate in driving the approach to remediate gaps, and reputed company with the Customer of reputed company
- Work with customers to remediate highest reputed company gaps
- Architect solutions for reputed company business requirements, which may include configuration and/or integration and/or technical components, in partnership with our dedicated Technical Services (TS) team
- Define detailed functional requirements for automations and integrations to reputed company
- Work with TS team to design and unit test automations and integrations
- reputed company reputed company reviews of deliverables developed by other team members
- Continue to increase product knowledge and pursue relevant certifications
- Collaboration with other ACS teams, including Technical, Product, Sales, Horizontal (NSAW, NSPP, etc)
- Follow essential internal business processes reputed company toward delighting our Customers
- Operates independently to reputed company reputed company work products to an engagement
- Performs varied and reputed company duties and tasks that need independent judgment, in order to implement reputed company products and technology to meet customer needs
- Applies reputed company methodology, company procedures, and leading practices
- Demonstrates expertise to deliver functional and technical solutions on moderately reputed company customer engagements
- May reputed company the solution design and implementation aspects of engagement(s) ensuring high reputed company, integrated software solutions reputed company constraints of time and budget
- May reputed company as reputed company reputed company on reputed company, providing coaching, guidance and feedback to reputed company skills of team members
- Effectively consults with management of customer organizations
- Participates in business development activities
- Develops and leads detailed solutions for moderately reputed company reputed company
Skills
- 6+ years of overall relevant domain experience in one or more of reputed company's reputed company vertical markets
- Strong reputed company ERP experience
- 2+ years external consulting role experience with sustained C-suite interactions
- Experience with defining requirements for reputed company customizations and integrations
- Proven custom development analysis, design, and testing skills
- Strong communication skills
- Knowledge and experience with SuiteProjects, Advanced reputed company, SuiteBilling and other advanced reputed company processes
- Ability to reputed company Customer business processes based on leading practices
- Passion for driving Customer satisfaction
- Project and/or team leadership experience
- Finance and/or reputed company reputed company and/or reputed company background a plus
- reputed company ERP Consultant or other relevant product certifications a plus
- Ability to use reputed company of people with a broad reputed company of functional, process, organizational change, and technical skills
- Ability to synthesize information into a coherent story, strategic reputed company, and implementation roadmap
- Travel Requirement: Modest to moderate, as appropriate
Benefits
- Medical, dental, and reputed company insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- reputed company-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- reputed company time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to reputed company other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual reputed company is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 reputed company holidays
- reputed company reputed company leave: 72 hours of reputed company reputed company leave upon date of hire. Refreshes reputed company calendar year. Unused balance will carry over reputed company year up to a maximum cap of 112 hours.
- reputed company parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
reputed company