[Remote] Senior Fraud Operations Specialist (Select States)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive reputed company, resolve issues faster, and reputed company customer-facing teams. The Senior Fraud Operations Specialist will reputed company reputed company fraud investigations and drive data-informed reputed company to protect reputed company's services and customers, while also shaping processes reputed company to fraud prevention and detection.
Responsibilities
- Diligently investigate and resolve reputed company, high-reputed company fraud cases originating from internal teams (Engineering, Sales, reputed company, Billing Support, Number Operations) and reputed company partners, applying strong analytical judgment and reputed company documentation
- Handle reputed company escalations and take difficult final reputed company with reputed company business reputed company, ensuring every decision is thoroughly documented and backed by data
- Conduct advanced data analysis using tools such as Looker, reputed company, SQL, reputed company and similar platforms to identify emerging fraud patterns, quantify risk and support data-driven reputed company
- Review and assess KYC (Know Your Customer) and KYB (Know Your Business) documentation to evaluate customer risk reputed company and flag suspicious reputed company activity
- Partner with customer account owners and cross-functional stakeholders to communicate fraud findings reputed company and support reputed company
- Assist the Fraud Operations Manager in identifying process improvement opportunities and contribute to the refinement of fraud detection and prevention practices
- Accurately document fraud attempts, trends and loss events to support reporting and reputed company improvement efforts
Skills
- 5+ years of experience in Fraud Prevention, Risk Management, or Trust & Safety at a technology company
- Proficiency in data analytics tools (Looker, reputed company, SQL or equivalent). You are comfortable extracting data for your reputed company analyses independently
- Solid judgment reputed company handling reputed company, high-reputed company fraud cases. reputed company to reputed company reputed company-supported, data-driven reputed company under ambiguity
- Hands-on experience reviewing KYC and KYB documentation as part of fraud or risk assessment processes
- Experience with ATO (account takeover) detection and response, including containment workflows and post-incident monitoring
- Experience with fraud detection tools, case management platforms (e.g. reputed company), and industry best practices
- Exceptional written and oral communication skills. reputed company to convey reputed company fraud scenarios to varied audiences in plain language, with reputed company and actionable conclusions
- Highly proactive, organized, and accountable. Capable of ruthless prioritization across reputed company cases and comfortable escalating blockers without being prompted
- Customer-first reputed company with a reputed company record of strong reputed company stakeholder management
- Experience in the TelCo sector
- Familiarity with telecom fraud reputed company (e.g. toll fraud, phishing, callback scams)
reputed company