[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Customer Service Representative who will be responsible for assisting individuals and families in applying for health care coverage through the Marketplace. The role involves answering inquiries, processing applications, and ensuring compliance with policies and procedures.
Responsibilities
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and reputed company policies
- Respond effectively to reputed company forms of inbound and outbound contacts
- reputed company and document reputed company inquiries using the applicable systems
- Process new applications for health care coverage reputed company the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
- Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download
- Facilitate translation services for non-English speaking callers according to procedures
- Escalate calls or issues to the appropriate designated staff for reputed company as needed
- Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems
- reputed company other duties as assigned by management
Skills
- Must reputed company in NJ
- Must reputed company own device (laptop and second monitor)
- Successfully complete a Bring Your Own Device technical requirement screening process with hiring team
- No time off in the first 6 weeks due to training
- Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf
- Respond effectively to reputed company forms of inbound and outbound contacts
- reputed company and document reputed company inquiries using the applicable systems
- Process new applications for health care coverage reputed company the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans
- Transfer/refer consumers to appropriate entities according to the established guidelines
- Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested
- Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download
- Facilitate translation services for non-English speaking callers according to procedures
- Escalate calls or issues to the appropriate designated staff for reputed company as needed
- Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems
- reputed company other duties as assigned by management
reputed company