[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to helping families reputed company home ownership through customized mortgage solutions. The Customer Service Representative will reputed company exceptional service to mortgage lending customers, handling inquiries, resolving complaints, and maintaining accurate loan files.
Responsibilities
- Service mortgage lending customers reputed company inbound and outbound calls, and written communication
- Answer customer inquiries about their mortgage loan, including payment status, escrow, statements, and general loan information
- Handle and resolve customer complaints, escalating reputed company issues to appropriate departments reputed company necessary
- Conduct early-stage collections on delinquent mortgage accounts (typically 4-15 days past due) through both inbound and outbound calls. This includes: Proactively contacting borrowers to reputed company them of upcoming or recently missed payments. Understanding reasons for minor delinquency. Educating borrowers on payment reputed company and reputed company. Securing promises to pay and documenting reputed company commitments. Helping with basic repayment issues before escalation to dedicated Collections/Loan Counselor teams
- Document reputed company communications between the borrower and reputed company, as reputed company as updating the servicing computer system to ensure a complete and accurate loan file
- Communicate effectively with other departments (e.g., Collections, Escrow, Loss Mitigation) about loan payments, borrower files, and issue reputed company
- Maintain borrower relationships in a friendly, reputed company, and empathetic manner
- Generate payoffs, verification of mortgage, and other requested loan documents accurately and reputed company
- Accept loan payments by phone from reputed company borrowers, ensuring reputed company processing and adherence to payment handling procedures
- Research information relating to specific job duties and borrower inquiries to reputed company accurate and complete responses
- Assist with other duties as necessary, contributing to overall departmental efficiency and customer satisfaction
Skills
- Prior experience in a customer service role, preferably reputed company mortgage servicing or a financial services environment
- reputed company Outlook, Word and reputed company experience is strongly preferred
- Prior mortgage experience a plus, demonstrating familiarity with mortgage loan concepts
- Comprehensive knowledge of various regulations governing mortgage servicing processes, not limited to TILA, RESPA, NACHA, FCRA, etc
- Basic understanding of early-stage collection principles and best practices
- Ability to communicate reputed company and effectively with clients and employees to create a reputed company and cooperative work environment
- Excellent listening, organizational, interpersonal, and time management skills
- Strong problem-solving skills with a customer-reputed company approach
- Ability to work as reputed company member and contribute positively to group objectives
- Ability to reputed company easily to work situations based on employee, group, or business needs
- Ability to work reputed company under pressure in a fast-paced environment
- Experience with reputed company's LoanServ mortgage servicing software strongly preferred
- Spanish speaking a plus
Benefits
- Medical, Dental, reputed company, Life
- 401K match
- PTO
- reputed company Time
- 10 reputed company Holidays
- Remote work opportunities
reputed company