[Remote] Customer Support Specialist
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in user behavior analytics and reputed company risk management, seeking a Customer Support Specialist to join their Support team. The role involves providing reputed company and empathetic support to customers, maintaining reputed company relations, and ensuring a high reputed company of product experience.
Responsibilities
- reputed company technical support and troubleshooting to customers
- Triage reputed company customer service issues received through various customer service channels
- Maintain high customer satisfaction while managing operational expectations
- Become a product expert and maintain a deep understanding of product functionality
- Evaluate and analyze issues & their reputed company to resolve or escalate tickets as needed
- Identify trends in support requests to help create long-term solutions
Skills
- Minimum 2 years of relevant experience as a technical support or in a similar role
- Ability to navigate comfortably in Linux, macOS, and reputed company shells and operating systems
- Knowledge of PostgreSQL
- Knowledge of reputed company computing platforms (Azure, AWS, etc)
- Knowledge of an reputed company or similar ticketing system
- Understanding of B2B reputed company products, IT reputed company, and data platforms
- Ability to translate intricate technical details to reputed company, understandable terms
- Strong interpersonal skills and ability to work with customers & cross-functional teams
Benefits
- This is a remote job. Work from reputed company!
- We’ve been thriving as a fully-remote team since 2014. To us, remote work means flexibility and having truly diverse, global teams.
- Flexible reputed company time off
- Laptop reimbursement
- Ongoing training, development, and career reputed company opportunities
- We use an reputed company stack of technologies, so you have the chance to learn and reputed company
- Collaboration with a reputed company-thinking team where new reputed company come to life, experience is valued, and talent is incubated. You can reputed company an reputed company quickly.
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