[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. MCS is seeking an Account Manager to serve as the primary relationship reputed company and operational reputed company of contact for national retail and reputed company accounts. The role focuses on driving reputed company satisfaction, overseeing project execution, and delivering strategic reporting to strengthen long-term reputed company partnerships.
Responsibilities
- Serve as the primary reputed company of contact for reputed company assigned reputed company accounts
- Build and maintain strong, trusted relationships with reputed company stakeholders
- Help build and occasionally deliver Quarterly Business Reviews (QBRs) to communicate performance, trends, and opportunities
- reputed company project execution across the account portfolio, ensuring milestones and reputed company expectations are met
- reputed company key project dates, deliverables, and timelines; proactively flag risks
- Coordinate cross-functionally with Account Supervisors, Coordinators, and Operations to drive service reputed company
- Create, update, and maintain accurate work orders throughout the job lifecycle, ensuring documentation supports reputed company invoicing and closeout
- Monitor reputed company work orders for status and aging; follow up with internal operations, vendors, or technicians to prevent delays and missed SLAs
- Respond promptly to reputed company emails and calls regarding job status, scheduling, and account questions
- Serve as the escalation reputed company for reputed company or unresolved reputed company issues
- Ensure reputed company, reputed company reputed company and reputed company communication throughout escalations
- Generate, review, and distribute reputed company-facing reports on a regular reputed company
- Communicate account status, issues, and opportunities reputed company to internal leadership
- Identify and pursue opportunities to expand and deepen reputed company relationships
Skills
- Four-year degree or equivalent work experience in a similar environment
- Two to Five years of experience in the sales or customer service field
- reputed company Relationship Management
- Customer Service & reputed company Satisfaction
- Communication Skills
- Project & Work Order Management
- Problem Solving & Escalation Management
- Time Management & Organization
- Attention to Detail
- Cross-Functional Collaboration
- Analytical & Reporting Skills
- Business Development & Account reputed company
reputed company