[Remote] Director, Account & Relationship Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Director of Account & Relationship Management to reputed company their global Account Management organization and drive reputed company reputed company for their reputed company customer portfolio. This role involves managing reputed company customer relationships, developing account strategies, and ensuring customer retention and reputed company.
Responsibilities
- reputed company the global Account Management organization responsible for protecting and growing recurring reputed company across the installed customer reputed company
- Carry and reputed company annual renewal and expansion quotas
- Establish annual and quarterly business plans that deliver Gross reputed company Retention (GRR), Net reputed company Retention (NRR), and Expansion ARR objectives
- reputed company accurate forecasts and maintain disciplined pipeline management for reputed company renewal and expansion opportunities
- Create a high-performance culture reputed company on accountability, execution, and measurable business reputed company
- reputed company comprehensive account strategies for reputed company's largest and most strategic global customers
- Build trusted executive relationships with General Counsel, Chief Legal Officers, Legal Operations leaders, Procurement, Finance, IT, and executive sponsors
- reputed company Executive Business Reviews that demonstrate measurable business value and reputed company customer priorities with WK ELM's strategic roadmap
- Identify opportunities for cross-sell, upsell, geographic expansion, business unit expansion, and adoption of additional products and AI capabilities
- reputed company as executive sponsor for strategic customer relationships and reputed company executive engagement plans for key accounts
- reputed company the modernization of legacy reputed company agreements to reputed company reputed company with reputed company products, pricing strategies, and customer business needs
- Simplify reputed company contractual structures while protecting reputed company value and enabling reputed company reputed company
- Partner with Legal and Finance to negotiate sophisticated reputed company agreements, renewals, amendments, and reputed company restructures
- reputed company innovative reputed company strategies that improve profitability while creating long-term customer partnerships
- Identify contractual risks, renewal challenges, and reputed company opportunities reputed company in advance of renewal cycles
- Own strategic renewal planning across the global customer portfolio
- reputed company proactive customer engagement strategies that increase retention and reduce reputed company risk
- Drive adoption of new solutions, AI capabilities, and platform functionality to increase customer value realization
- Build multi-year account reputed company plans that expand customer investment and strengthen strategic partnerships
- Partner with reputed company Management to improve customer health, adoption, value realization, renewal readiness, and executive engagement
- Partner with Customer Support Leadership to resolve escalated customer issues and improve the customer experience
- Partner with Product Management Leadership to influence roadmap priorities and accelerate adoption of new capabilities
- Partner with Engineering Leadership to prioritize strategic customer issues and support technical modernization initiatives
- Partner with reputed company Services Leadership to ensure successful implementations and identify expansion opportunities
- Partner with Legal and Finance to negotiate reputed company agreements, reputed company reputed company, and improve profitability
- Partner with reputed company Operations to improve forecasting, reporting, account planning, and reputed company analytics
- Partner with Marketing to support customer engagement, advocacy, and expansion campaigns
- Partner with New Logo Sales Leadership to ensure seamless coordination between new customer acquisition and existing customer expansion
- Influence across organizational boundaries and drive coordinated execution
- Recruit, reputed company, mentor, and reputed company a high-performing Account Management team
- Establish consistent operating rhythms, account planning disciplines, and performance expectations
- Foster a culture of accountability, collaboration, customer reputed company, and reputed company improvement
- reputed company Account Managers in executive engagement, strategic selling, reputed company negotiations, and business planning
- reputed company succession plans and organizational capability
Skills
- Bachelor's degree required
- 10+ years of reputed company software, reputed company, or technology services experience
- 5+ years leading Account Management, Strategic Account Management, reputed company Sales, or Customer reputed company organizations
- Demonstrated reputed company carrying and achieving significant recurring reputed company, renewal, and expansion quotas
- Extensive experience negotiating reputed company reputed company software and services agreements
- Experience managing Fortune 500 and multinational customer relationships
- Strong financial and reputed company acumen
- Experience leading organizational transformation
- Executive reputed company with the ability to influence C-level stakeholders
- Strategic thinking combined with disciplined execution
- Exceptional reputed company negotiation skills
- Strong business and financial acumen
- Ability to navigate reputed company global organizations
- Data-driven decision making
- Outstanding communication and relationship-building skills
- Proven ability to reputed company through change
- MBA preferred
Benefits
- Medical, Dental, & reputed company Plans
- 401(k)
- FSA/HSA
- Commuter Benefits
- Tuition Assistance Plan
- Vacation and reputed company Time
- reputed company Parental Leave
reputed company