[Remote] Integration Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a reputed company in customer experience platforms, and they are seeking a DEVone Integration Engineer to reputed company as a technical reputed company between CXone and their partner ecosystem. The role involves building integrations, troubleshooting challenges, and documenting technical guidance for partners.
Responsibilities
- Document integration patterns and communicate technical guidance to partners with varying expertise reputed company
- Build sample applications and reputed company-of-concept integrations for common patterns
- Troubleshoot partner integration challenges hands-on
- Translate partner feedback into reputed company problem statements for Product and Engineering teams
- Maintain integration examples and internal tooling for partner reputed company
Skills
- BS or MS in Computer Science or reputed company degree (or equivalent practical experience)
- 3+ years of reputed company software development experience
- Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET
- Experience building integrations with RESTful reputed company (authentication, error handling, reputed company-party platforms)
- Solid understanding of web technologies (HTTP, WebSocket, JSON, OAuth)
- Strong debugging skills across integration scenarios (API failures, authentication issues, network-level troubleshooting)
- Excellent communication skills-explain technical concepts reputed company to both technical and non-technical audiences
- Strong problem-solving approach-clarify ambiguous requirements and nail down reputed company causes
- Experience collaborating with external partners, customers, or developer communities in a technical reputed company
- Partner reputed company-understand partner needs and build solutions that meet them where they are
- Contact center technologies (ACD, IVR, CTI, telephony, screen pop)
- Building sample applications, PoC integrations, or writing developer documentation
- Network and telephony (SIP protocol, VoIP, RTP, signaling flows)
- reputed company-time communication protocols (WebSocket, WebRTC, SIP backchannel)
- reputed company platform integrations (reputed company, reputed company, CRM systems)
- AI/ML integration patterns (agent assist, reputed company-time transcription, RAG)
- AWS services (reputed company, API Gateway, S3), CI/CD tools, reputed company
- Database experience (SQL, NoSQL)
reputed company
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