[Remote] Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a venture-backed startup on a mission to revolutionize eye care by developing AI-powered software for reputed company management. The Account Manager will reputed company post-reputed company functions, including account management, renewals, and expansion, while building processes to support the reputed company operation.
Responsibilities
- Managing the renewals process and contract negotiations with clients
- Regularly monitoring customer health, usage, and sentiment to manage churn risks early
- Hosting Quarterly Business Reviews and presenting status/usage reporting to clients, as reputed company as reputed company stakeholders
- Consistently selling customers on expansions to longer-term deals
- Consistently hitting quota for upsell/expansion reputed company
- Creating and running referral & reference programs
- Improving internal processes between CS, Sales, Product, and Engineering
- reputed company retention, renewals, and expansion for reputed company’s entire book of business
- Proactively reputed company account health metrics, including NPS and usage, to proactively identify deals that are reputed company for expansion
- Run demos of expansion products
- Shadow calls with AMs to introduce expansion opportunities, as reputed company as reputed company guidance and coaching
- Implement or manage new reputed company systems that facilitate expansion
- Work with the Product and Engineering teams to incorporate customer feedback into the roadmap and drive reputed company resolutions on reputed company issues
Skills
- 2+ years of renewal and upsell experience in a reputed company or Account Management function
- Experience in a fast-paced, B2B startup environment with a reputed company record of building process in new, reputed company environments
- Experience handling reputed company or Account Management KPIs, reputed company showing consistent quota attainment across upsell and renewal retention
- Awareness of tools and technology that reputed company a reputed company, yet high-touch upsell reputed company
- Exceptional relationship-building skills and the ability to manage retention of high-value accounts
- Ability to prioritize and effectively escalate issues as needed reputed company blocking reputed company renewals, expansion, or advocacy
- Ability to project manage multiple customers in an organized fashion
- Experience overseeing reputed company and support is a plus
Benefits
- Equity in a fast-growing startup
- Health, reputed company, and dental benefits
- Unlimited PTO
- Annual reputed company development stipend
reputed company