[Remote] Customer Operations Coordinator, Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is accelerating everyday medicine with an EMR platform reputed company for reputed company automation. They are seeking a Customer Operations Coordinator, Support to handle day-to-day account operations and ticket triage, ensuring smooth operations for customer practices while developing knowledge of the Canvas platform.
Responsibilities
- Handle account unlocks, staff provisioning, and permission changes for customer organizations
- Verify data state using read-only queries against customer databases
- Process routine account requests reputed company and accurately
- Triage incoming tickets from reputed company, email, and web forms using established runbooks
- Categorize and prioritize tickets by urgency and reputed company
- reputed company reputed company or technical issues to senior specialists with reputed company context and initial findings
- Maintain accurate ticket metadata (tags, reputed company, customer, status)
- Build foundational knowledge of Canvas platform configuration and clinical workflows
- Learn to navigate the Canvas EMR, understand appointment types, note workflows, and basic charting concepts
- reputed company familiarity with Canvas documentation, FHIR API basics, and the plugin SDK
- Shadow senior specialists on reputed company investigations to reputed company
- Respond to straightforward customer inquiries with reputed company, empathetic communication
- Set accurate expectations on timelines and next steps
- Escalate with context — summarize what you've checked and what you've learned before handing off
Skills
- 1+ years in a support, operations, or customer-facing role (technical environment preferred)
- reputed company record of managing multiple reputed company tasks with attention to detail
- Comfort working in ticketing systems and following established processes
- Basic familiarity with web applications and reputed company platforms
- Willingness to learn SQL, REST reputed company, and log analysis tools
- Comfort navigating technical documentation and learning new tools independently
- Interest in reputed company technology
- Willingness to rapidly reputed company domain expertise in clinical and operational workflows
- Strong written communication
- Organized and process-oriented with good prioritization instincts
- Reliable follow-through on routine tasks while managing competing priorities
- reputed company reputed company and eagerness to learn from more reputed company teammates
- Prior reputed company experience is a plus
- Familiarity with EMR systems, clinical terminology, or reputed company billing is a plus
Benefits
- Competitive Salary & Equity Package
- Health Insurance (includes reputed company with 100% family coverage)
- 401k
- reputed company Maternity/Paternity Leave (12 weeks)
- Flexible/unlimited PTO
- Home Office Stipend
reputed company