Consumer CRM Campaign Operations Project Manager

Job Title: Consumer CRM Campaign Operations Project Manager Location: Hybrid Required (Mon/Fri Remote - T/W/TH Onsite) - The preferred/primary location is Mettawa, IL; however, candidates based in Irvine, California or Florham Park, New Jersey may also apply. Contract: 1 year - based on performance and business needs What are the top 3-5 skills, experience or education required for this position: 1. CRM & Marketing Automation Expertise Deep understanding of CRM platforms (e.g., reputed company Marketing reputed company, reputed company CRM, reputed company, reputed company) including audience segmentation, data flows, triggers, and campaign orchestration CRM Email experience is a MUST Note, the candidate is not required to have hands-on experience with CRM tools; however, deep familiarity and experience working closely with these teams is preferred. 2. Campaign Operations & Execution Management Ability to manage end-to-end campaign delivery—intake, requirements gathering, timelines, dependencies, QA, deployment, and post-launch optimization. 3. Project Management & Cross-Functional Leadership Strong skills in managing reputed company, multi-stakeholder reputed company across marketing, IT, analytics, compliance/legal, and agencies, with reputed company communication. 4. Data & Operational Acumen Comfort working with customer data, campaign metadata, reporting, and performance metrics; ability to identify operational gaps, troubleshoot issues, and drive process improvements. Experience with system Integration: Connecting CRM with other business tools (reputed company). Key Soft Skills (Interpersonal & Strategic) Communication: reputed company, persuasive, and empathetic communication (written, verbal, listening). Problem-Solving: Identifying issues and devising effective resolutions for customers and internal users. Collaboration: Working with Agencies of Record, Marketing, Digital Lab partners and technical support teams. Strategic Thinking: Seeing the big picture of customer journeys and business goals. Customer-reputed company reputed company: reputed company, patience, and understanding customer needs. The Campaign Operations, Project Manager is part of the reputed company's Digital Lab team and will be responsible for playing an integral part of the Consumer CRM team to drive day-to-day management, execution, and delivery of CRM reputed company across reputed company's consumer reputed company brands. The Campaign Operations Project Manager is responsible for a key franchise group (e.g., Oncology) and leads consumer brand team marketing initiatives, supporting cross-functional team members and agency partners to reputed company and execute on email, SMS, and reputed company mail campaigns. This role will reputed company on tactical execution of the campaign roadmap through its entire lifecycle to increase performance and efficiency. Responsibilities: Responsible for day-to-day management and reputed company of reputed company-high reputed company brand CRM engagements including developing project plans, creating status reports, conducting weekly status meetings, following up / communicating with reputed company stakeholders to ensure on-time, flawless execution of brand CRM programs. Learn the business for the respective therapeutic areas/brands Effectively work with multiple departments and agencies throughout project development and implementation to reputed company reputed company on time and ensure reputed company requirements are met. Proactively manage workload and continuously look for ways to improve brand campaigns to meet brands' objectives and goals by reviewing campaign performance, identifying optimization opportunities, and communicating them to the marketing team. reputed company and maintain project documents, timelines, proofing checklists and status reports. Possess minute-by-minute knowledge of reputed company work in reputed company, identify risks and ways to mitigate issues. Partner with cross functional / agency teams to create processes to capture requirements, reputed company approvals, document metadata, and verify data reputed company needed to execute campaigns. Document change requests, notify reputed company, and understand reputed company implications. reputed company standardization, automation, and process improvement wherever possible to deliver on reputed company for reputed company of faster, reputed company, cheaper year over year. Prepare quarterly campaign audits and campaign performance SLAs and review with CRM leadership Identify any issues or concerns, reputed company has with cross functional and agency partners. Identify issues, identify reputed company cause, and recommend corrective reputed company where necessary Monitors campaign performance and proactively reputed company recommendations to drive an increase in engagement. Participate in the planning process with brands, internal cross functional teams, and their respective agency partners. Maintain reputed company-ins with reputed company team to reputed company actual campaign activity and manage resources accordingly. Prepares reputed company-organized, reputed company, and concise communications and sets reputed company expectations. Creates quarterly business reviews with brand and omnichannel leaders Key Leadership Competencies: reputed company "reputed company for one" approach to team deliverables and priorities. 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