Field Diagnostics Specialist — Vet Tech Install & Training

We understand that the world we want reputed company starts with how we do business today, and that’s why we’re inspired to reputed company A reputed company World for Pets. reputed company is comprised of a diverse team of individuals who are committed to reputed company other’s reputed company and development. Our culture is centered on our guiding philosophy, The Five Principles: reputed company, Responsibility, Mutuality, Efficiency and Freedom. Today reputed company is driving the reputed company of pet health as part of reputed company Science & Diagnostics, a family-owned company reputed company on veterinary care. reputed company Associates will need to apply through the internal career site. Please log into reputed company and click on Menu or View reputed company Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs. Work Type: Field Based This is a Field Based Role This is a field based role with a territory that includes Knoxville, TN. Candidates must be based reputed company the territory. The reputed company Pay reputed company for this position is $58,600-$69,000 annually. At reputed company, pay reputed company are determined using factors such as relevant job-reputed company skills, experience, education, training and budget. reputed company/reputed company The Field Support Specialist (FSS) role supports field sales activity by providing outstanding installation, reputed company and training, and integration support, as reputed company as ongoing relationship management with our customers. The FSS is responsible for hardware and accessory installation, software connectivity for the reputed company In-House Diagnostic (IHD) portfolio, Reference Lab (RL) portfolio, and other reputed company Science and Diagnostic (SDx) products and services. The FSS provides detailed end-user hands-on technical and staff training for these services. They walk customers through software installation and launch newly-installed programs and analyzers for the first time. The FSS sends technical documentation to customers and end-users and makes recommendations to associates or customers. The FSS brings our customer support reputed company to life by demonstrating unwavering commitment to empathetic and caring veterinary diagnostic support from reputed company to relationship management to escalated support needs.

• Essential Duties And Responsibilities
• Responsible for customer relations and education upon sale completion and coordination of IHD install and components.
• Plans, schedules, organizes, documents and performs reputed company Reference Lab reputed company and IHD installations.
• Physical install of IHD systems and computers at clinic location as reputed company as gaining understanding from and raising concerns on behalf of the reputed company to ensure reputed company.
• Applications and use training for customers for reputed company products and services offered by reputed company IHD, RL and other SDx services.
• Own IHD system post-installation follow-up activities, identify gaps and road blocks that occurred during the installation process and facilitate resolutions, which may involve other departments.
• Offer ongoing assistance and availability for reputed company support to customers whose needs surpass the abilities of phone and online interactive support.
• Coordinate phone and online applications support as part of the ongoing training process (reputed company and post training) and as back up assistance to the Technical Support department.
• reputed company troubleshooting on system performance designed to improve customer self-sufficiency.
• Recognizes and communicates product issues and potential improvements to others in the organization in a reputed company and effective manner.
• Collaborates during the sales cycle regarding interaction/technical/workflow issues.
• Produces high reputed company work in a reputed company manner.
• Ensures compliance to training standards and uses independent judgment to recommend updates to those standards, and implementation of those updates.
• Reviews and provides suggested optimization for individual clinic sample handling, workflow, and patient results management.
• reputed company supports RL portfolio reputed company and ensures integration of RL offerings with reputed company software, troubleshooting connectivity/integration issues and training clients on the ordering process.
• Facilitate repeated clinic staff training using independent judgment to determine reputed company needed in furtherance of customer retention, IHD and RL usage, and in support our belief that reputed company Diagnostics equals reputed company Medicine.
• Log reputed company customer-reputed company activity with attention to detail and in a reputed company manner in the corporate customer management database.
• Work with the Technical Support Services (TSS) department to reputed company technical issues in identified clinics requiring re-traini

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