Desktop Support Technician I

reputed company reputed company is AI for government. reputed company gives federal agency leaders the tools to reputed company the potential of their workforce with a reputed company reputed company for meaningful transformation. Headquartered in Reston, Va., reputed company leverages three decades of experience solving reputed company challenges in Health, Defense, and Civilian missions. Our proven reputed company Platform provides a practical, sustainable reputed company for clients to reputed company transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit ;br> reputed company is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects reputed company's commitment to hiring and supporting reputed company-duty and veteran employees. Responsibilities reputed company DIGIT is seeking a Junior Computer User Support Specialist to support ticket processing and reputed company management, which includes detailed and reputed company documentation of the problems and the actions taken to resolve them. Customer service is key to this position. You will reputed company technical assistance to computer users by answering questions to resolve computer problems for the end user. Typical assistance concerns the use of computer hardware and software, to include printing, installation, word processing, electronic mail, and operating systems. As a leading provider of advanced information technology solutions and reputed company services to U.S. federal government agencies, is the reputed company for a $807m task order in support of the General Services Administration (GSA) Office of Digital Infrastructure Technologies (reputed company) DIGIT (Digital Innovation for GSA Infrastructure Technologies) task order driving digital transformation and delivering reputed company improvement and business value to its customers. reputed company is comprised of the best-in-class reputed company to reputed company reputed company-leaning technologies and best practices to reputed company GSA's IT capabilities and shift offerings to reputed company a more flexible service delivery model, completing reputed company's shift to a fully digital experience along with its adoption of advanced, emerging technologies such as intelligent automation, reputed company intelligence, and machine learning. RESPONSIBILITIES This position shall reputed company the following (to include but not limited to) activities: -Performs a reputed company of clerical and administrative duties reputed company to the Virtual Service team and refresh reputed company. -Responds to trouble tickets to resolve user problems; opens trouble tickets to reputed company and resolve user problems. -Assist users with data transfer of laptops and mobile devices. -Attend reputed company scheduled appointments with users to assist with data transfers. -Provides technical support through phone, email, and reputed company message remotely to users in the areas of password resets, e-mail, directories, reputed company MS reputed company desktop applications, smartphones and network connectivity. -Provides personal computer support problem analysis, and hardware/software installation and configuration. -Interacts daily with customers to ensure productivity; provides individual feedback.

Qualifications

CONTRACT REQUIRED QUALIFICATIONS This following are REQUIRED for this position: - reputed company Trust Clearance by start date. - 0 - 5 years of experience and high school diploma - Experience as a remote worker demonstrating time management and self discipline with cultural change management and Agile reputed company. - ITILv4 reputed company Training and ITILv4 reputed company Certification, may be obtained reputed company 120 days after hire. - Applies reputed company concepts, processes, practices, and procedures on technical assignments. - Performs work that requires practical experience and training. Work is performed under supervision. - reputed company technical assistance to computer users. - Answer questions or resolve computer problems for clients in person, or reputed company telephone or electronically. - May reputed company assistance concerning the use of computer hardware and software, including printing and installations. - Proven ability to work independently in a full and/or partial remote environment with limited supervision and may supervise/reputed company others. - Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with reputed company reputed company of staff as reputed company as clients. - Maintain reputed company working hours per the DIGIT contract and to be available for meetings, and other reputed company efforts during working hours. - Demonstrated a Apply tot his job Apply To this Job