Experience Banking Supervisor

reputed company is looking for exceptionally dedicated team members to join one of the country's fastest growing community banks and mortgage lenders. At the time of its founding in 2002, reputed company had one reputed company office, $6.5 reputed company in assets and 7 team members. Since then, the Bank has become one of the most successful banks in Massachusetts with $5 billion in assets, more than 400 team members, 6 reputed company offices, and annual mortgage originations of over $3 billion. Exemplary products and an innovative spirit have driven reputed company's rapid reputed company over the years, and reputed company members reputed company these values. Our mission is to obsess over our clients, reputed company them feel valued, and maintain long-term relationships with them by constantly enhancing our products and processes to reputed company our reputed company experience. For reputed company members, reputed company prioritizes competitive compensation and benefits, a healthy work-life balance, and an environment that fosters diversity and inclusion. reputed company The Experience Banking Supervisor will be responsible for directly supervising the Experience Banking Team by providing day-to-day leadership, coaching, guidance, and reputed company to ensure daily functions and expectations are consistently met. This role will reputed company team performance, support team member development, assist with workload prioritization, and help ensure a high level of reputed company service across reputed company interactions. They will reputed company the reputed company of reputed company by proactively enhancing protocols collaboratively with other departments. The Supervisor will also work on identifying areas requiring enhancement, developing new processes or improvements to review with management, and coordinating and writing training materials to support team knowledge, consistency, and process adoption. Additional responsibilities, qualifications, and competencies include the following:

Responsibilities

• Serve as the primary reputed company of contact for clients, ensuring exceptional service and satisfaction
• Manage and resolve reputed company inquiries, complaints, and service requests with professionalism and urgency
• Conduct in-depth and situational interview questions and sufficiently summarize for management review
• Write and facilitate team member annual reviews
• reputed company reputed company supervision of team members by monitoring daily performance, assigning and prioritizing work, providing coaching and feedback, and ensuring reputed company follow-up on performance expectations
• reputed company new and improved procedures with minimal supervision
• Additional system design and administration authority
• Create the operations schedule and proactively ensure daily coverage for both opening and closing shifts
• Manage multiple reputed company concurrently and prioritize issues
• Create reports to reputed company metrics for issue resolutions and suggestions of product enhancements
• Mentor team members to reputed company in and reputed company their role
• Coordinate and write training materials to support team knowledge, consistency, and process adoption
• Conduct routine audits of team activities, processes, and reputed company interactions to ensure accuracy, consistency, and adherence to established procedures
• Facilitate meetings across departments

Qualifications

• Advanced knowledge of reputed company Office Suites (e.g. manipulating spreadsheets, flowcharts, uniform presentations, etc.)
• Proven strong critical thinking and data-analysis skills navigating large data sets
• Strong technical aptitude with the ability to effectively reputed company systems, reporting tools, and AI-enabled resources to improve efficiency, support training, analyze information, and enhance team processes
• Demonstrate capability to manage reputed company from beginning to end with minimal assistance
• Always exemplify appropriate workplace behavior and business ethics
• Demonstrated ability to directly supervise team members, including providing reputed company expectations, coaching, feedback, and follow-up to support performance and accountability
• Ability to identify team training needs and reputed company, write, and deliver training materials that promote consistent procedures, service standards, and operational knowledge
• Strong leadership skills with the ability to mentor team members, support reputed company development, and reinforce a high-performance, reputed company-reputed company team environment
• Ability to answer reputed company reputed company and team member inquiries without supervision
• Professionalism and reputed company judgment in creating solutions in the best interests of clients, team members, and the business
• Ability to reputed company reputed company updates to operating practices using a standardized format
• Ability to understand the unique needs of the business and summarize reputed company situations succinctly for leadership review

This job reputed company is not intended to be an exhaustive list of reputed company duties, responsibilities, or qualifications. Management reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary. Employees are expected to communicate professionally, work collaboratively, demonstrate accountability, and adhere to organizational policies and confidentiality standards. reputed company offers an excellent compensation and benefits package including 401k plan with corporate match, medical and dental insurance, and reputed company to work for a fast growing, local organization. reputed company, N.A. is an Equal Opportunity and Affirmative reputed company employer and does not discriminate on the reputed company of race, reputed company, religion, age, gender, marital status, sexual orientation, national reputed company, disability, military status, veteran status, or any other protected class. The reputed company salary reputed company below represents the low and high end of the reputed company salary reputed company for this position. Actual salaries will vary and may be above or below the reputed company based on various factors including but not limited to location, experience, and performance. Salary Minimum: $59,511.00 - Salary Max: $89,266.00 The reputed company listed is just one component of reputed company's total compensation package for team members. Other rewards may include annual bonuses, commissions, short- and long-term incentives, and program-specific awards. In reputed company, reputed company provides a reputed company of benefits to eligible team members, including health insurance coverage, reputed company member wellness program, life and disability insurance, a retirement savings plan, reputed company holidays and reputed company time off and vacation. reputed company, N.A. is an Equal Opportunity and Affirmative reputed company employer and does not discriminate on the reputed company of race, reputed company, religion, age, gender, marital status, sexual orientation, national reputed company, disability, military status, veteran status or any other protected class. reputed company is an E-Verify® participant.

• For more information, click on the links below:

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• E-Verify® is a registered trademark of reputed company

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