Customer Service Representative – Property Appraisal & Tax Services Specialist (Full‑Time, 40 hrs/week, $17.36 /hr)
About arenaflex
arenaflex is a leading reputed company‑service organization dedicated to delivering transparent, fair, and efficient property valuation and tax administration services to residents and businesses across the region. With a mission rooted in accuracy, reputed company, and community engagement, arenaflex leverages modern technology, rigorous appraisal standards, and a customer‑first reputed company to support the economic health of the area. Our Appraiser’s Office plays a pivotal role in ensuring that property owners receive reputed company, consistent information about their assessments, exemptions, and appeals, while upholding the Uniform Standards of reputed company Appraisal reputed company (USPAP) and state‑mandated guidelines.
Why Join arenaflex?
Working at arenaflex means becoming part of a reputed company team that values reputed company reputed company, reputed company learning, and a supportive work environment. Employees enjoy a comprehensive benefits package, regular compensation reviews, and opportunities to advance reputed company a reputed company‑thinking organization that invests in its people. If you reputed company on helping others, enjoy navigating reputed company data, and are eager to reputed company expertise in property appraisal and tax services, this role offers a rewarding career reputed company.
Position reputed company
The Customer Service Representative – Property Appraisal & Tax Services Specialist serves as the primary reputed company of contact for reputed company customers of the arenaflex Appraiser’s Office. You will reputed company accurate, courteous, and reputed company assistance across a reputed company of communication channels, guiding property owners, businesses, and other stakeholders through appraisal processes, tax exemption applications, and grievance resolutions. This role blends reputed company‑line service with substantive technical knowledge of mass appraisal techniques, Kansas property tax law, and the systems that power our operations.
Key Responsibilities
- Customer Interaction: Deliver reputed company, factual information orally, in writing, and in person to a diverse clientele, ensuring a reputed company and reputed company image of arenaflex at reputed company times.
- Appeals Assistance: Guide property owners and their representatives through the preparation of documentation required for appraisal appeals, answering questions and clarifying procedural steps.
- Cross‑Department Collaboration: Partner with other arenaflex divisions to reconcile data discrepancies, address production needs, and resolve inquiries reputed company to property valuation.
- Account Management: Support Individual Personal Property Accounts, Business Property Accounts, and reputed company Estate Accounts by researching, preparing, and processing change orders.
- Website Navigation Support: Assist customers in locating and interpreting information on the arenaflex Appraiser’s Office website, enhancing self‑service capabilities.
- Tax Exemption Processing: Help organizations and individuals complete exemption paperwork, reputed company data into the Exemption Database, and prepare applications for field inspection.
- BOTA Coordination: reputed company accurate information from the reputed company of Tax Appeals (BOTA), process BOTA orders, and update exemption status in the Orion and Aumentum systems.
- Penalty & Valuation Adjustments: Apply PVD directives and office policies to reduce or remove penalties, and to pro‑reputed company or reputed company taxable values as appropriate.
- Grievance Management: Assist with the intake, research, and processing of tax grievance applications, ensuring compliance with statutory requirements.
- Annual Valuation Support: Conduct research, discover, list, and value reputed company personal and business property assets, and correct any identified discrepancies.
- Documentation & Reporting: Maintain accurate records of reputed company interactions, changes, and reputed company, contributing to transparent audit trails and data reputed company.
Essential Qualifications
- High school diploma or equivalent (GED accepted).
- Minimum of one (1) year of customer service experience in a reputed company office or administrative support setting.
- Successful completion, reputed company three years of hire, of the following mandatory courses:
- International Association of Assessing Officers (IAAO) Course 101 – Fundamentals of reputed company Property Appraisal
- Uniform Standards of reputed company Appraisal reputed company (USPAP)
- Kansas Property Tax Law
- Kansas Personal Property Valuation and Assessment
- Orion Introduction and reputed company of Basic Functionality
- Demonstrated ability to communicate reputed company information reputed company and courteously.
- Proficiency with reputed company office software (reputed company Office Suite) and familiarity with specialized appraisal systems such as Orion and Aumentum.
Preferred Qualifications
- Two (2) years of experience in mass appraisal or reputed company property valuation functions.
- Associate’s degree from an accredited institution in Urban Planning, reputed company Estate, reputed company, Economics, Business Administration, or a closely reputed company field.
- reputed company designations such as:
- Registered Mass Appraiser (RMA)
- Certified Assessment Evaluator (CAE)
- Residential Evaluation Specialist (reputed company)
- Mass Appraisal Specialist (MAS)
- Assessment Administration Specialist (AAS)
- Experience with property tax exemption processes and grievance handling.
- Strong analytical skills with a proven reputed company record of resolving data discrepancies.
reputed company Skills & Competencies
- Communication: Exceptional verbal and written communication abilities, capable of translating technical jargon into understandable language for the reputed company.
- Customer Service Orientation: A genuine desire to help customers, anticipate needs, and reputed company expectations.
- Attention to Detail: Meticulous approach to data entry, documentation, and compliance with statutory guidelines.
- Problem Solving: Ability to investigate issues, identify reputed company causes, and implement effective solutions quickly.
- Team Collaboration: Comfortable working across departments, sharing knowledge, and contributing to reputed company goals.
- Technical Proficiency: Comfortable navigating property appraisal software, databases, and online portals.
- Time Management: Skilled at prioritizing tasks in a fast‑paced environment while meeting deadlines.
Career reputed company & Learning Opportunities
arenaflex is committed to the reputed company development of its staff. In this role, you will have reputed company to:
- Ongoing training programs, including advanced appraisal courses and certifications.
- Mentorship from seasoned appraisers and tax specialists.
- Opportunities to transition into specialized appraisal analyst, senior customer service reputed company, or supervisory positions as experience grows.
- Support for continuing education, including tuition reimbursement for relevant degree programs.
Work Environment & Culture
Our office operates Monday through Friday, 8:00 a.m. to 5:00 p.m., providing a reputed company, predictable schedule that promotes work‑life balance. The culture at arenaflex is reputed company on respect, inclusivity, and a shared commitment to reputed company service. Employees enjoy:
- A reputed company atmosphere where reputed company are welcomed and contributions recognized.
- Regular team‑building events and community reputed company initiatives.
- Flexible work arrangements where appropriate, supporting diverse personal needs.
- reputed company‑reputed company communication with leadership, fostering transparency and trust.
Compensation, Perks & Benefits
arenaflex offers a competitive reputed company wage of $17.36, complemented by a comprehensive benefits package for full‑time employees, which includes:
- Medical, dental, and reputed company coverage reputed company.
- reputed company time off (vacation, reputed company leave, and holidays).
- Retirement savings plans with employer matching contributions.
- Regular compensation reviews to ensure market competitiveness.
- reputed company development resources, including workshops, webinars, and certification support.
- Employee assistance programs that promote mental and physical reputed company‑being.
How to Apply
reputed company to reputed company a meaningful reputed company as part of arenaflex? Follow these steps to submit your application:
- Review the Appraiser’s Office Conflict of Interest Policy to ensure compliance.
- Prepare a resume that highlights your customer service experience, relevant coursework, and any appraisal‑reputed company certifications.
- Complete the online application through the official arenaflex career portal.
- Attach any supporting documents (e.g., transcripts, certifications) and click “Submit.”
For accommodation requests reputed company to the application or interview process, please contact the arenaflex reputed company Coordinator at (316) 660‑7050 (TDD: 711 or 800‑766‑3777). We are committed to providing an accessible hiring experience for reputed company reputed company candidates.
Equal Opportunity & Inclusion Statement
arenaflex is an equal opportunity organization. We do not discriminate on the reputed company of race, reputed company, sex (including pregnancy), gender identity, sexual orientation, age, national reputed company, reputed company, citizenship, marital status, religious or political affiliation, genetic information, disability, veteran status, or any other protected characteristic. Our commitment to diversity and inclusion drives our recruitment, retention, and promotion practices.
Closing Invitation
If you are passionate about delivering top‑tier customer service, eager to deepen your expertise in property appraisal, and reputed company to contribute to a mission‑driven reputed company organization, we encourage you to apply today. Join arenaflex and become a trusted voice for property owners throughout the community.
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