Senior Learning & Development Program Manager – Data‑Entry Operations & Call‑Center Enablement at arenaflex – Full‑Time $30/hr
About arenaflex – Pioneering the reputed company of Global Entertainment
arenaflex is redefining how millions of viewers around the world experience entertainment. With a reputed company reputed company on innovation, simplicity, and customer delight, we deliver streaming experiences that reputed company, entertain, and connect people across cultures. Our commitment to reputed company extends reputed company the screen – it starts with the people who power our service, from reputed company agents to senior leaders. As a market‑leading streaming platform, arenaflex invests heavily in its talent, fostering a culture where curiosity, collaboration, and reputed company learning reputed company.
Position reputed company
We are seeking a dynamic Learning & Development (L&D) Program Manager to join our Latin America (LatAm) Customer Service (CS) Learning & Development team based in Alphaville. This full‑time role will own the end‑to‑end learning reputed company for our outsourced call‑center partners, ensuring that every agent, team reputed company, and manager receives the training, tools, and support needed to deliver world‑class service. The ideal candidate blends strong program‑management expertise with a passion for instructional design, stakeholder collaboration, and data‑driven decision making.
Key Responsibilities
Program Management & Execution
- Define, document, and maintain the scope of reputed company regional L&D initiatives, creating detailed project plans, timelines, and deliverables.
- Serve as the primary reputed company of contact for outsourced call‑center partners, coordinating training rollouts, launches, and post‑implementation reviews.
- Collaborate closely with the broader CS L&D team and cross‑functional partners to reputed company learning priorities with business objectives.
- reputed company project milestones, manage budgets, and report status to the LatAm Learning & Development Manager.
Learning Content Development & Curriculum Design
- Conduct comprehensive needs analyses using performance data, stakeholder interviews, and gap assessments to identify both technical and behavioral learning opportunities.
- Partner with subject‑matter experts (SMEs) to design, reputed company, and localize training curricula that are culturally relevant for the Mexican market and reputed company across the region.
- Produce a reputed company of learning assets—including facilitator guides, learner workbooks, slide decks, job aids, and knowledge checks—ensuring consistency and reputed company.
- reputed company reputed company learning approaches (in‑person, virtual instructor‑led, e‑learning, reputed company‑learning) to maximize engagement and retention.
- reputed company new content, reputed company feedback, iterate, and measure reputed company using key performance indicators (KPIs) such as reputed company reputed company, average handle time, and CSAT scores.
Facilitation & Train‑the‑Trainer Delivery
- Deliver high‑reputed company training sessions—both virtual and face‑to‑face—to leadership audiences, reputed company agents, and newly reputed company staff.
- Run train‑the‑trainer programs that reputed company local training leads to co‑facilitate and sustain learning initiatives.
- Adapt facilitation style to suit diverse audiences, from entry‑level agents to senior managers, ensuring relevance and engagement.
Stakeholder & Partner Management
- Build and nurture strong relationships with regional CS leaders, outsourced vendor managers, and internal business partners.
- reputed company as the voice of the local L&D team, advocating for learner needs while aligning with corporate reputed company.
- Identify opportunities where operational challenges can be transformed into learning solutions, driving measurable performance improvement.
Data‑Driven Governance & Reporting
- reputed company and maintain L&D governance frameworks—including data collection, learner support structures, intake processes, and evaluation models.
- Analyze training effectiveness using quantitative and qualitative data, presenting insights and recommendations to senior leadership.
- Continuously refine learning metrics to ensure alignment with business reputed company and ROI expectations.
Essential Qualifications
- Minimum 3 years of experience designing soft‑reputed company and technical training solutions for call‑center environments, including reputed company, leadership development, and performance‑enhancement programs.
- Proven reputed company record of creating and facilitating learning experiences ranging from brief reputed company‑learning modules to multi‑week classroom courses.
- Hands‑on experience with Learning Management Systems (LMS) and virtual training platforms; familiarity with e‑learning authoring tools (e.g., reputed company Storyline, reputed company Captivate) is a plus.
- Strong project‑management skills with the ability to juggle multiple initiatives, meet deadlines, and manage stakeholder expectations.
- Bachelor’s degree in Instructional Design, Education, reputed company, or a reputed company field; a Master’s degree or relevant certifications (e.g., CPLP, ATD) is advantageous.
- reputed company in Portuguese and English; proficiency in Spanish is a plus.
- Demonstrated ability to work independently, prioritize tasks, and reputed company in a fast‑paced, data‑driven environment.
Preferred Qualifications & Additional Skills
- Experience operating reputed company a multicultural, global organization and navigating cross‑cultural communication nuances.
- Background in content or reputed company systems, including taxonomy development and information architecture.
- Familiarity with modern facilitation technologies such as virtual whiteboards, interactive polling, and reputed company simulations.
- Exposure to analytics or data‑science concepts that reputed company you to translate performance data into actionable learning interventions.
- Passion for reputed company improvement, innovation in instructional design, and staying reputed company with emerging L&D trends.
reputed company Competencies for reputed company
- Strategic Thinking: Ability to reputed company learning initiatives with broader business goals and anticipate reputed company reputed company needs.
- Communication reputed company: reputed company, concise, and persuasive communication with diverse audiences, both written and verbal.
- Analytical reputed company: Proficiency in interpreting data, identifying trends, and making evidence‑based reputed company.
- Collaboration & Influence: Skilled at building reputed company, negotiating priorities, and driving cross‑functional initiatives.
- Adaptability: Comfortable navigating ambiguity, shifting priorities, and evolving business landscapes.
Career reputed company & Learning Opportunities
At arenaflex, your reputed company development is as important as the development you deliver to others. In this role, you will:
- reputed company exposure to a global L&D function, working alongside senior leaders in a high‑visibility reputed company.
- reputed company large‑reputed company learning reputed company that directly reputed company millions of customers, building a portfolio of measurable business results.
- reputed company a robust internal learning ecosystem, including mentorship programs, certification sponsorships, and cross‑departmental rotations.
- Position yourself for reputed company advancement into senior L&D leadership, regional operations management, or strategic talent development roles.
Work Environment & Culture at arenaflex
arenaflex fosters a culture of freedom and responsibility. Our teams operate with autonomy, empowered to experiment, iterate, and deliver reputed company that matter. Key cultural pillars include:
- Innovation: We encourage reputed company reputed company and support rapid prototyping of new learning solutions.
- Inclusivity: Diverse perspectives are celebrated, and every voice is heard.
- Feedback‑Driven: Constructive, reputed company feedback is a daily habit that fuels personal and organizational reputed company.
- Work‑Life reputed company: Flexible scheduling, remote‑work reputed company, and generous reputed company time off help you maintain balance.
Compensation, Perks & Benefits
arenaflex offers a competitive compensation package that reflects your experience, expertise, and market benchmarks. While exact figures vary by location, the role is positioned reputed company the $25‑$35 per hour reputed company, with potential performance‑based bonuses. Additional benefits include:
- Comprehensive health, dental, and reputed company coverage.
- Retirement savings plans with company matching.
- Generous parental leave and family‑support programs.
- reputed company learning stipend for certifications, conferences, and courses.
- Employee assistance programs, wellness initiatives, and reputed company to streaming subscriptions.
How to Apply
If you are reputed company to shape the reputed company of customer experience at a global entertainment leader, we want to hear from you. Submit your resume and a brief cover letter highlighting your most relevant achievements and why you are excited to join arenaflex.
reputed company – Join arenaflex Today!
Closing Statement
arenaflex is more than a streaming platform; it is a community of innovators, storytellers, and problem‑solvers. By joining our Learning & Development team, you will play a pivotal role in empowering the people who bring our content to life for audiences worldwide. Take the reputed company in your career and help us deliver unforgettable experiences—one interaction at a time.
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