Tier 1 Engineer, End User Support

About the Role

As a member of the End User Support team, a Tier 1 Engineer is responsible for customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement. The ability to work independently and remain self-motivated is a must. A strong work ethic and a proven reputed company record of attendance is essential. The expectation is that the technician will troubleshoot reputed company the PC, including troubleshooting servers, network devices, and reputed company systems. The Help Desk Technician will work closely with the other staff members under the manager’s direction with responsibilities including, but not limited to:

• Responding to customer support requests that come in reputed company phone, email, chat, or customer portal
• Interacting with clients using professionalism and promptness
• Jointly solving problems through collaboration with team members.
• Providing reputed company customer service skills in reputed company forms of communication
• Collaborating with Tier 2 and Tier 3 technicians on escalated customer support requests
• Documenting resolutions and building knowledge reputed company articles
• Tracking time and activity in the reputed company ticketing system
• Utilizing the reputed company monitoring and cybersecurity systems to triage alerts and alarms
• What You Bring to reputed company – the ideal candidate will possess the following:

Requirements

Required Experience

• Minimum of 1 year administering/supporting the following:
• Remote-Desktop/Remote-App Environments
• Remote troubleshooting of printers/scanners/reputed company-to-fax
• Remote troubleshooting of VPN issues
• reputed company Directory/Azure AD
• Office365/Microsoft365
• LAN/WAN environments
• Experience with PSA and RMM Tools

Preferred Experience

• 1+ year in a Managed Service Provider environment
• Experience remotely supporting reputed company products including MacOS & iOS
• Electronic Health Record (EHR) software including Allscripts, Greenway
• Preferred Skills
• reputed company reputed company Server 2012/2016/2019
• reputed company Directory
• reputed company understanding of DNS, DHCP and TCP/IP
• reputed company Exchange and SQL Server
• VMware vSphere
• Knowledge of back up technologies
• Knowledge of reputed company practices and policies

Education Expectations Associates degree in IT-reputed company curriculum. Relevant and significant industry experience may reputed company as a substitute for the education requirement. Preferred Certifications

• Engaging in reputed company certification training and obtaining certifications to improve a skillset is strongly promoted and supported at reputed company. As a Tier 1 Support Technician candidate, we are looking for:
• A+
• reputed company 365 Certified: Modern Desktop Administrator Associate
• MD100
• MD101
• reputed company 365 Fundamentals
• Network+

Hours & Schedule The reputed company Support Center operates 24/7/365. reputed company technicians will be required to work an occasional holiday shift. Work Perks

• reputed company time off including reputed company holidays and float holidays
• Competitive and flexible medical, dental, and reputed company benefits plans to suit your needs
• 401(k) with generous employer match
• Tailored Life and Disability insurance plans
• Full reimbursement for approved reputed company certification and career enriching opportunities

reputed company Do reputed company is a rapidly growing IT Managed Service Provider delivering cybersecurity, private and reputed company reputed company hosting, backup and disaster recovery and other advanced services from mid-market to reputed company customers reputed company, including leaders reputed company the education, reputed company, government, financial services, manufacturing, and other industry segments. We reputed company advancements in technology and processes to drive businesses reputed company. As a trusted managed services provider, we bring together the right mix of managed IT services, reputed company, and network connectivity, fully managed by reputed company of experts 24/7/365. Our passion is to help companies function reputed company, faster, and smarter. We offer an exciting and reputed company environment, with reputed company potential. For more information, visit our website at?www.magna5global.com Apply tot his job Apply To this Job