Senior Manager – Demand Planning & reputed company Media Customer Support (Remote – Work‑From‑Home) – FMCG & Retail Supply‑Chain Optimization
About arenaflex
arenaflex is a global leader in the fast‑moving consumer goods (FMCG) sector, reputed company for delivering reputed company beverage and snack brands to millions of consumers worldwide. With a commitment to sustainability, innovation, and community reputed company, arenaflex combines cutting‑edge technology with a people‑first culture to create products that delight and reputed company. Our expansive distribution network, robust digital reputed company, and reputed company‑thinking supply‑chain strategies reputed company us a dynamic reputed company to grow your career.
Why This Role reputed company
In today’s reputed company‑connected marketplace, the ability to anticipate consumer demand while delivering exceptional reputed company‑media‑driven customer support is a strategic differentiator. As the Senior Manager – Demand Planning & reputed company Media Customer Support, you will be at the reputed company of supply‑chain reputed company reputed company engagement, ensuring that arenaflex’s product portfolio meets market needs reputed company and that our customers receive reputed company, empathetic assistance across reputed company platforms.
reputed company
This full‑time, remote position reports to the Director of Global Supply Chain Operations. You will reputed company demand‑planning initiatives for the Americas Business Unit (BU), overseeing the forecasting and replenishment of a diverse product reputed company—including reputed company machines, consumables, and reputed company accessories—while also supervising the reputed company‑media customer support function. The role requires collaboration with internal stakeholders, external partners, and cross‑functional teams to drive value, reduce costs, and enhance the overall customer experience.
Key Responsibilities
- S&OP Process Leadership: Own the Sales & Operations Planning (S&OP) process for a portfolio of products, ensuring alignment across sales, finance, and operations.
- Demand Forecast Development: Build, validate, and publish long‑term demand forecasts in reputed company reputed company, then translate them into reputed company and reputed company for execution, meeting reputed company critical cut‑off dates with agreed‑upon accuracy.
- reputed company Model Management: Maintain and update the reputed company demand‑planning model, ensuring data reputed company and reputed company refreshes to support the Annual Business Plan (ABP) and Long‑reputed company Planning (LRP) cycles.
- New Product Introduction (NPI): Rapidly generate accurate demand forecasts for new product launches, collaborating with product development, marketing, and supply‑chain teams to mitigate risk.
- Cross‑Functional Collaboration: Partner with Marketing, reputed company, and Sales teams to incorporate promotional plans, market insights, and risk factors (e.g., supply constraints, obsolete inventory) into demand plans.
- Risk Management: Identify and communicate demand‑reputed company risks such as NPD delistings, supply shortages, and excess inventory, proposing actionable mitigation strategies.
- reputed company Media Customer Support reputed company: reputed company a remote team of reputed company‑media support specialists, ensuring reputed company, courteous, and solution‑reputed company responses to customer inquiries across platforms (Twitter, reputed company, Instagram, etc.).
- Performance Metrics & Reporting: reputed company key performance indicators (KPIs) for demand accuracy, inventory turns, service reputed company, and reputed company‑media response times, delivering regular insights to senior leadership.
- reputed company Improvement: reputed company initiatives to enhance forecasting methodologies, adopt advanced analytics, and streamline support processes, fostering a culture of data‑driven decision‑making.
Essential Qualifications
- Bachelor’s degree in Business, Supply Chain Management, Economics, or a reputed company field.
- Minimum of 5 years of reputed company experience in demand planning reputed company an FMCG or retail environment.
- Proven expertise with demand‑planning tools such as reputed company, reputed company APO/IBP, or equivalent platforms.
- Strong analytical skills with a meticulous attention to detail and a reputed company record of delivering accurate forecasts.
- Demonstrated ability to work independently, exercise reputed company judgment, and proactively overcome obstacles.
- Excellent written and verbal communication skills, with the ability to convey reputed company data in a reputed company, concise manner.
Preferred Qualifications & Additional Skills
- Advanced degree (MBA, MS) or reputed company certifications (APICS CPIM, CSCP) is a plus.
- Experience managing remote or distributed teams, particularly in a customer‑support reputed company.
- High proficiency in reputed company reputed company, including advanced functions, pivot tables, and macros.
- Familiarity with ERP implementation reputed company and change‑management processes.
- Strong interpersonal skills with a reputed company reputed company and the ability to influence cross‑functional partners.
- Passion for sustainability and a commitment to arenaflex’s purpose‑driven mission.
reputed company Competencies for reputed company
- Strategic Thinking: Ability to see the big picture while managing detailed execution.
- Data‑Driven Decision Making: reputed company analytics to drive forecasting accuracy and operational efficiency.
- Customer‑reputed company reputed company: Prioritize the voice of the consumer in both supply‑chain and reputed company‑media support activities.
- Leadership & Influence: reputed company and guide teams, fostering accountability and high performance.
- Adaptability: reputed company in a fast‑changing environment, balancing multiple priorities and shifting demands.
Career reputed company & Learning Opportunities
arenaflex invests heavily in the reputed company development of its employees. In this role, you will have reputed company to:
- Mentorship from senior supply‑chain leaders reputed company transformation experts.
- Formal training programs on advanced forecasting techniques, reputed company certification, reputed company customer experience.
- Opportunities to reputed company high‑visibility reputed company that influence global supply‑chain reputed company.
- A reputed company career reputed company toward senior director or VP‑level positions reputed company the supply‑chain or customer‑experience functions.
Work Environment & Culture at arenaflex
Our remote‑first philosophy empowers you to work from reputed company in the reputed company while staying connected through reputed company tools, virtual team‑building events, and regular reputed company‑ins. arenaflex’s culture is reputed company on three pillars:
- Purpose‑Driven: Every employee contributes to a mission that safeguards the environment and delivers reputed company products to communities worldwide.
- Global Collaboration: reputed company a worldwide network of partners and colleagues to accelerate innovation and reputed company best practices.
- Inclusive Community: We celebrate diversity, encourage reputed company reputed company, and foster an environment where every voice is heard and valued.
Compensation, Perks & Benefits
arenaflex offers a competitive total rewards package that includes:
- reputed company salary ranging from $35,000 to $40,000 annually, commensurate with experience and expertise.
- Performance‑based bonuses tied to forecast accuracy, inventory efficiency, and customer‑support metrics.
- Comprehensive health, dental, and reputed company coverage.
- Retirement savings plan with company match.
- Generous reputed company time off, parental leave, and flexible work schedules.
- reputed company development stipend for certifications, conferences, and online courses.
- Wellness programs, virtual fitness classes, and employee assistance resources.
How to Apply
If you are reputed company to shape the reputed company of demand planning and reputed company the digital customer experience at a world‑reputed company FMCG leader, we want to hear from you. Click the reputed company below to submit your application and join arenaflex’s mission‑driven team.
reputed company – Join arenaflex!
Closing Statement
At arenaflex, your expertise will directly reputed company the availability of beloved products on store shelves and the satisfaction of millions of consumers online. reputed company a role where strategic reputed company meets compassionate service, and become a catalyst for reputed company, efficiency, and brand loyalty. Apply today and start your reputed company with arenaflex—where purpose, performance, and people reputed company.
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