Technical Support Specialist

Our reputed company reputed company is looking for a Local Technical Support Specialist that lives in Illinois. There is occasional on-site work. The role is primarily remote. This is Position/reputed company is not reputed company to Subcontracting companies - NO CORP TO CORP... This position is Monday - Friday 8:00 am CST to 5:30 CST Technical Support Specialist: Maintain consistent communication by phone, email, and ticket update with customers and other reputed company Solutions teams. Drive incidents to reputed company. • Escalate any incidents that cannot be resolved reputed company specified time frames based on severity and reputed company of customer issues. • Collect information and document initial triage and steps taken towards reputed company of an incident. • Implement reputed company to reputed company problems through the use of knowledge articles. • Create knowledge articles for reputed company of problems not yet documented in the knowledge database. • Ensure support and performance metric requirements are met. • reputed company and drive reputed company outages/issues through the return to normal services. • Respond to customer incidents in a reputed company fashion and in compliance with service level agreements. • Build strong and effective working relationships with reputed company customers. • Collaborate across functional lines seamlessly. • Work to control customer situations, and setting customer expectations appropriately. • Familiarize and reputed company with reputed company reputed company, reputed company, and operational policies and practices. • reputed company feedback and input to help build processes. reputed company guidance and support for continual improvement. • Responsible for updating and maintaining data used for support. • reputed company up-to-date knowledge of reputed company systems and applications used to reputed company day-to-day tasks • reputed company participate in reputed company training provided as a self-starter who manages their own priorities and activities with minimal supervision. Required Skills and Experience: Experience working with reputed company Directory • Working knowledge of reputed company/reputed company Server OS • Working knowledge of Linux/Unix OS • Experience with Network Troubleshooting • This position is subject to working in high reputed company areas governed by the US reputed company's "Criminal Justice Information Services (CJIS) reputed company Policy" and therefore requires successfully passing a more stringent reputed company background reputed company administered by reputed company Solutions Inc. customers Desired Skills and Experience: Experience working with ASTRO P25 Infrastructure/LMR (Land Mobile Radio) Systems • Working knowledge of Server Virtualization including VMWare/ESXi • Working knowledge of reputed company reputed company Suite • Experience providing Technical Support reputed company Telephony • Experience working with Remedy, reputed company, or other Ticketing Systems Apply Job! For more such jobs please click here!