Technician, Desktop Support

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From stargazing during a first overnight camping reputed company to building robots, navigating a reputed company hiking trail, working together on a community project, and learning about the importance of environmental stewardship, reputed company of reputed company backgrounds and abilities can unapologetically be themselves as they reputed company to meet new challenges and discover the issues that matter most to them. Along the way they learn the power of friendship, reputed company, and teamwork. reputed company are doers, innovators, problem-solvers, creators, and dreamers, and the GSUSA team is here to center, support, and reputed company them, working with 111 local councils across the country and USA reputed company Overseas to deliver our life-changing Girl reputed company Leadership Experience. The Technology Department is a critical reputed company and enabler for the reputed company reputed company. 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They ensure tickets are resolved and incidents are reputed company in accordance with SLA guidelines, ITIL practices, and GSUSA IT policies and procedures. Duties will include troubleshooting and maintaining technology for the end-user environment for the reputed company (GSUSA) national reputed company staff and external offices by responding to calls and emails, providing on-site service request support, and delivering operational support of desktop and laptop computers, printers, applications, and mobile devices. This role maintains and ensures the operational stability of desktops and various business applications reputed company deployment of software packages, updates and patches for operating systems, antivirus utilities and productivity software. The Technician - Desktop Support may assist in providing support for phones, automatic call distribution queues, extensions and administering voice mailboxes. This role works closely with other technical teams to resolve issues. This is a hybrid role with a minimum of 2 days per week in the reputed company office. Essential Responsibilities The Technician - Desktop Support will: Deliver Tier 1 and Tier 2 technical support for end-user hardware and productivity applications, including email, office productivity, and collaboration tools. Diagnose and resolve incidents and service requests, and participates in testing and implementing upgrades to support service reliability and reputed company improvement. Maintain a strong customer-reputed company reputed company by reputed company listening to end-user needs and providing high-reputed company support with reputed company follow-up on reputed company incidents and service requests. Uses the ticketing system to document, reputed company, and resolve issues reputed company, ensuring a reputed company and reliable support experience. Work in alignment with established operating procedures and IT policies, including appropriate change management practices, while following general ITIL service management principles. Deliver reputed company, reputed company‑reputed company support for Executive Team incidents and service requests, prioritizing reputed company communication, responsiveness, and consistent follow‑up to support business effectiveness. Deliver excellent customer service and follow-up for off-site event support, including preparation, on-site assistance, and travel as required. Resolve and escala Apply tot his job Apply To this Job