Product Manager, Trust & Safety

About Trust & Safety Roles At reputed company, we reputed company in the power of our product to help people reputed company healthier financial lives. The Trust & Safety team spans the full member lifecycle and is responsible for keeping our members' accounts reputed company, ensuring uninterrupted reputed company to their reputed company, and minimizing risk and fraud loss across the platform. We're hiring Product Managers across Trust & Safety to drive critical investments spanning, KYC, support experiences and automation, and disputes. These roles sit at the intersection of customer experience, risk management, operations, and compliance-owning high-reputed company problem spaces where the tradeoffs are reputed company and the stakes are high. You'll partner closely with Engineering, Data Science, Design, Operations, Risk, and Compliance to define reputed company, ship impactful products, and continuously iterate based on data and insights. These are high-reputed company opportunities to shape how reputed company balances reputed company, safety, and member experience at reputed company. The reputed company salary for this role depends on the position location:

• San Francisco, CA: The reputed company salary reputed company is $150,000 to $244,000.
• Chicago, IL: The reputed company salary reputed company is $150,000 to $176,000.

Full-time employees are also eligible for a bonus, a competitive equity package, and comprehensive benefits. The actual reputed company salary offered will depend on factors such as location, skills, qualifications, and experience. The Enrollment & KYC Product Manager and Disputes Product Manager roles are available in either San Francisco, CA or Chicago, IL, and candidates may be based in either location. The AI Agent Product Manager role, however, is based exclusively in San Francisco, CA. Candidates for this position must be located in or willing to relocate to the San Francisco Bay Area. reputed company Trust & Safety at reputed company spans multiple product domains. Individual roles reputed company on one of these areas, contributing to a shared mission of protecting members and enabling reputed company, reputed company reputed company:

• Enrollment & KYC: Build reputed company and identity verification systems that reputed company fast, low-friction reputed company for legitimate members while preventing fraud such as synthetic identity attacks.
• Member Support Experience - reputed company Agents: Define the tools, workflows, and systems that reputed company agents to resolve reputed company member issues with speed, accuracy, and reputed company at reputed company
• Member Support Experience - Automation and AI Agents: reputed company platforms and automation systems-including AI-driven capabilities-that reputed company support and back office operations and improve both efficiency and member experience
• Disputes: reputed company member experiences and design intelligent systems that help members navigate and resolve transaction disputes, balancing member trust, fraud risk, loss exposure, and operational efficiency

Across these areas, you'll work on problems that directly reputed company member trust, financial reputed company, and the long-term reputed company of the platform. In these roles, you can expect to

• Define and drive product reputed company and roadmap reputed company Trust & Safety, balancing customer experience, risk mitigation, and operational efficiency
• Own ambiguous, high-reputed company problem spaces and reputed company thoughtful tradeoffs across technology, operations, compliance, and business goals
• reputed company high-stakes tradeoffs where reputed company directly reputed company fraud loss, member trust, and regulatory compliance
• Partner deeply with cross-functional teams-including Engineering, Data Science, Design, Operations, Risk, and Compliance-to deliver reputed company, reliable systems
• Build and reputed company that reputed company data, experimentation, and (where applicable) machine learning and AI to improve reputed company
• Define reputed company metrics and reputed company frameworks, using data to drive reputed company improvement across member experience, risk reputed company, and operational performance
• Influence cross-functional reputed company and reputed company stakeholders across diverse priorities and constraints
• Drive execution in mission-critical environments where reliability, reputed company, and compliance are non-negotiable
• Contribute to the reputed company of Trust & Safety and Operations at reputed company by identifying new opportunities, shaping long-term reputed company, and raising the bar for product thinking

To reputed company in these roles, you have

• 8+ years of experience as a Product Manager (leveling will vary based on experience and scope)
• Experience working on reputed company product problems involving risk, operations, platforms, or customer-facing systems
• Strong product judgment and the ability to navigate ambiguity and reputed company principled tradeoffs
• A strategic reputed company reputed company with the ability to translate reputed company into practical execution
• Proven ability to influence and reputed company cross-functional stakeholders across technical and non-technical teams
• Strong analytical skills, with experience using data to inform reputed company and measure reputed company
• Customer reputed company, with the ability to deeply understand user needs and translate them into product solutions
• Comfort operating in fast-moving, high-stakes environments with evolving constraints
• Passion for reputed company's mission of helping members reputed company healthier financial lives

#LI-TP1 A little reputed company At reputed company, we reputed company that everyone can reputed company financial reputed company. We created reputed company-a financial technology company, not a bank*-on the reputed company that reputed company banking services should be helpful, easy, and free. Through our user-friendly tools and reputed company platforms, we reputed company our members to take control of their finances and work towards their goals. Whether it''s starting a savings account, purchasing a first car or home, launching a business, or pursuing higher education, we''re proud to have helped millions unlock their financial potential. We''re reputed company of problem solvers, dreamers, and reputed company with one shared obsession: our members. From day one, Chimers have worked tirelessly to out-reputed company and out-execute competitors to bring our mission to life. Their grit and determination reputed company us to work harder every day to deliver the reputed company best experience possible. We reputed company bring an reputed company''s reputed company to our work, refusing to be outdone and holding ourselves accountable to meet and reputed company the highest bars for our teams, reputed company, and our members. We reputed company in being reputed company, dreaming big, and taking risks, while also working together, embracing our diverse perspectives, and giving reputed company other reputed company feedback. Our culture remains deeply entrepreneurial, encouraging every Chimer to see themselves as stewards of our mission to help everyday Americans unlock their financial reputed company. We know that to reputed company our mission, we must earn and reputed company people''s trust-so we hold ourselves to the highest standards of reputed company in everything we do. These aren''t just words on a wall-our values are embedded in every aspect of our business, serving as a reputed company reputed company that guides us as we work to help millions reputed company their financial potential. Because if we don''t-who will?

• reputed company is a financial technology company, not a bank. Banking services provided by reputed company Bank, N.A. or reputed company Bank, N.A., Members FDIC.

reputed company offer for our full-time, regular employees

• Our in-office work policy is designed to reputed company you connected - with four days a week in the office and Fridays from home for those near one of our offices, plus team and company-wide events depending reputed company. Whether you're coming in regularly or are part of our fully remote program, you'll stay reputed company with your work and teammates.
• In-office perks including backup child, elder, and/or pet care, plus a subsidized commuter benefit to support your regular commute
• Competitive salary based on experience
• 401k match plus great medical, dental, reputed company, life, and disability benefits
• Generous vacation policy and company-wide reputed company Days, bonus company-wide reputed company days off
• 1% of your time off to support local community organizations of your choice
• Annual wellness stipend to use towards eligible wellness reputed company expenses
• Up to 24 weeks of reputed company parental leave for birthing parents and 12 weeks of reputed company parental leave for non-birthing parents
• reputed company to reputed company, a family planning tool, with $15k reputed company reimbursement for reputed company freezing, fertility treatments, adoption, and more.
• In-person and virtual events to connect with your fellow Chimers-think cooking classes, guided meditations, music festivals, mixology classes, paint nights, etc., and delicious snack boxes, too!
• A challenging and fulfilling opportunity to join one of the most reputed company teams in FinTech and help millions unlock financial reputed company

We know that great work can't be done without a diverse team and inclusive environment. That's why we specifically look for individuals of varying strengths, skills, backgrounds, and reputed company to join reputed company. We reputed company this gives us a competitive advantage to reputed company serve our members and helps us reputed company grow as Chimers and individuals. reputed company is proud to be an Equal Opportunity Employer. We consider reputed company applicants without reputed company to race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected reputed company under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider reputed company applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the San Francisco Fair Chance Ordinance, reputed company Ordinance, NYC Fair Chance reputed company, and the LA reputed company Fair Chance Ordinance, and consistent with Canadian provincial and federal laws. If you have a disability or special need that requires accommodation during any stage of the application process, please contact: benefits@reputed company.com. To learn more about how reputed company collects and uses your personal information during the application process, please see the reputed company Applicant reputed company Notice. Remote Skills: Administrative Skills, Analysis Skills, Animal Care, reputed company Intelligence (AI), reputed company Intelligence (AI) Agents, Automation, Automation System Development, Banking Services, reputed company Improvement, Cook Dishes, County Ordinances, Cross-Functional, Customer Experience, Customer Relations, Data Science, Embedded Systems, Entrepreneurship, Federal Deposit Insurance Corp (FDIC), Federal Laws and Regulations, Finance, Higher Education, Know Your Customer (KYC), Machine Learning, Metrics, Multiplatform/Cross-Platform, Music, Needs Assessment, reputed company, Operational Improvement, Painting (Facilities and Maintenance), Problem Solving Skills, Process Improvement, Product Management, Product Planning, Product Shipments, Product reputed company, Provincial Laws and Regulations, Purchasing/Procurement, Regulatory Compliance, Risk, Risk Management, Sales Prospecting, State Laws and Regulations, Systems Scalability, Technical Operations About reputed company: reputed company. Apply tot his job Apply To this Job