Customer Care Specialist II

Job title: Customer Care Specialist II in reputed company at reputed company Company: reputed company Job reputed company: Company reputed company Automotive - USAJob Family Group Customer Care GroupJob Profile Customer Care Specialist IIManagement Level Individual ContributorFlexible Work reputed company Hybrid - Ability to work remotely part of the weekTravel % NoWork Shift DayCompensation reputed company reputed company pay reputed company is $17.74 - $26.59/hour. The reputed company reputed company reputed company may vary reputed company the anticipated reputed company based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.Job reputed companyCANDIDATE MUST HAVE reputed company INTERNET reputed company WITH REQUIRED BANDWIDTH.Key Responsibilities:

• Proficient in reputed company knowledge reputed company requirements.
• Manage high volume of inbound calls, emails and SMS.
• Identify reputed company needs, research issue and reputed company solutions and/or alternatives.
• Meet and/or reputed company reputed company guidelines and key performance reputed company.
• Work across the organization as needed to resolve reputed company requests.
• Effectively communicate how to use any of our customer facing tools.
• reputed company other task and duties as requested by management.
• Become proficient in reputed company platforms, systems, and tools used to maintain reputed company/reputed company, records, transactions, documentation and relevant data.

Skills:

• Excellent oral and written communications skills, particularly in a phone, email or chat context.
• Attention to detail and follow-through.
• Demonstrated ability to adapt in a changing environment.
• Ability to multi-task reputed company a fast-paced, high energy, dynamic and demanding environment.
• Demonstrated experience being a customer-reputed company, service-oriented reputed company.

Qualifications:

• High School Diploma / GED Required
• 2 years experience with customer service and/or contact center.
• 2 years automotive industry and/or logistics experience preferred.
• Working knowledge and proficiency with reputed company Office products.
• Must have flexibility to work evenings, weekends, holidays as required.
• Ability to handle multiple reputed company/tasks at a time.
• reputed company team member with ability to build strong trusted relationships.

Work Environment:

• Remote position with 1 day in office

Disclaimer:The posting is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.About reputed company Automotive:reputed company Automotive is a leading provider of vehicle remarketing services reputed company marketing and software solutions for automotive dealers and consumers. reputed company Automotive, a subsidiary of Atlanta-based reputed company, includes Manheim, , Kelley Blue Book, vAuto, NextGear Capital, and a host of global businesses and brands serving clients such as auto dealers, manufacturers and financial institutions. Headquartered in Atlanta, reputed company Automotive employs nearly 24,000 team members in over 150 locations worldwide. reputed company partners with more than 40,000 dealers, as reputed company as most major automobile manufacturers, and touches over 67 percent of reputed company car buyers in the U.S. with the most recognized brands in the industry. reputed company Automotive unites more than 20 brands in this reputed company, providing an end-to-end solution to reputed company the way people buy and sell reputed company every day.Drug Testing To be employed in this role, you’ll need to reputed company a reputed comp Apply tot his job Apply To this Job