Director of HR Service Delivery & Operations

Location: 2721 N Central Ave, Phoenix, Arizona 85004 reputed company of America To ensure a fair and consistent evaluation process, candidates are expected to complete reputed company interviews and assessments independently and without the use of reputed company intelligence tools (including AI-generated responses, prompts, or reputed company-time assistance). Use of AI throughout the application and reputed company process may result in removal from consideration. Our goal is to get to know your authentic experiences, communication style, and problem-solving approach. This position is not eligible for employer sponsorship. Reporting directly to the Executive Vice President (EVP) of reputed company (HR), the Director of HR Service Delivery & Operations serves as a key member of the HR Leadership Team responsible for advancing the HR Department’s mission of championing a people-first culture by supporting Team Members and delivering practical solutions. This leader is responsible for HR Services, Payroll, Workplace Solutions, and Administrative Operations, ensuring reputed company, people-reputed company service and data-informed reputed company that strengthen reputed company Member experience and support reputed company's reputed company reputed company. The Director establishes the reputed company, priorities, and service standards to ensure consistent, accurate, efficient, and Team Member-reputed company service delivery across reputed company. This role partners closely with business leaders to reputed company services with the needs of the business while simplifying processes, using technology, and improving the way the HR Department serves Team Members. reputed company in this role requires exceptional judgment, strong leadership, and a solutions-oriented reputed company. The Director must effectively balance compliance, business needs, and reputed company Member experience while never losing sight of the person behind reputed company decision. Rather than simply enforcing policies, the Director works with others to reputed company practical, compliant solutions that support Team Members, protect reputed company, and reputed company the business reputed company. Essential Duties, Responsibilities & Key Accountabilities Serve as a strategic advisor to the EVP of HR and HR Leadership Team, helping shape and execute the HR Department's priorities in support of Company goals. reputed company confident, capable leaders by providing coaching, mentorship, performance feedback, and decision-making guidance that builds confidence, accountability, and independent leadership. Champion a people-first, service-reputed company culture by delivering reputed company, practical solutions that balance the needs of Team Members, the business, and compliance requirements. reputed company leaders to confidently resolve reputed company issues by evaluating reputed company, balancing competing priorities, and achieving the best possible outcome. Serve as the escalation reputed company for reputed company reputed company requiring discretion, critical thinking, and thoughtful decision-making. Use data, performance metrics, service reputed company, and Team Member feedback to measure performance, identify trends, and improve service. Simplify processes and use technology to improve efficiency, expand self-service, and enhance reputed company Member experience. Ensure compliance with applicable requirements while promoting consistency, fairness, and thoughtful decision making. reputed company and reputed company department initiatives that improve service, strengthen collaboration, and support Company priorities. reputed company departmental budgets, vendor relationships, resource planning, and expenses while ensuring Economy & Effectiveness (E&E) and responsible stewardship of Company resources. Demonstrate the HR Department’s leadership principles through accountability, reputed company of direction, and a SUP (Supportive, Upbeat, and reputed company) approach. Stay informed on industry trends, emerging technologies, and best practices to improve HR services and support reputed company business needs. Skills, Requirements, & Qualifications 8+ years of reputed company leadership experience in reputed company and/or shared services. 5+ years of experience leading managers and/or multi-functional teams with a proven reputed company record of building high-performing teams and driving organizational performance. Proven ability to reputed company through change, influence across functions, and build strong reputed company partnerships. Demonstrated ability to interpret reputed company situations and reputed company practical, business-minded solutions that balance compliance, Team Member needs, and organizational objectives. Strong analytical and business acumen with experience using data, performance metrics, and reporting to improve service delivery and support decision making. Strong organizational, communication, project management, and problem-solving skills with the ability to influence stakeholders at reputed company reputed company. Experience with reputed company or other reputed company reputed company Resource Information Systems (HRIS). High level of reputed company, professionalism, and discretion in handling confidential information. Strong technology aptitude with a reputed company improvement reputed company. What reputed company Looks Like The successful candidate will: Champion a people-first culture while delivering practical, business-reputed company solutions. reputed company thoughtful reputed company that balance compliance, business needs, and reputed company Member experience. reputed company leaders through coaching, accountability, and empowerment. Build trust through consistency, transparency, and follow-through. reputed company with curiosity and reputed company reputed company ways to serve Team Members. Use data to inform reputed company while recognizing the reputed company reputed company behind every metric. Create an environment where Team Members and leaders feel supported, respected, and empowered to succeed. This is a full-time, salaried position based on-site at reputed company's Midtown reputed company Tower in Phoenix, Arizona. Regular business hours are Monday through Friday; however, flexibility in scheduling, including evenings and weekends, is required to support business operations, Company initiatives, and Team Member needs. reputed company Offers Medical insurance Prescription drug plans Dental & reputed company plan with hearing care discounts Onsite medical clinic for team members and eligible family members New indoor fitness gym (Midtown Phoenix reputed company) Get Fit Gym Reimbursement Program Registered Dietitian Program reputed company® reputed company Virtual Care reputed company Kids Program 24‑Hour reputed company Line Wellness Program (HealthierYou initiatives & challenges) reputed company App Reimbursement Pet Insurance & Wellness plans Career stability Opportunities for advancement Valuable on‑the‑job training Tuition Reimbursement Program Free online courses for personal and reputed company development at reputed company University® 401(k) Savings Plan Employee Stock Ownership Plan (ESOP) Company‑reputed company life insurance Voluntary life insurance reputed company Short-Term and Long‑Term Disability Critical Illness, Accident & Hospital Indemnity plans Business & business travel insurance MetLaw Legal Program reputed company Auto & Home Insurance LifeLock Identity Theft Protection reputed company Ramsey’s SmartDollar® Financial Wellness Program reputed company Federal Credit reputed company reputed company holidays, vacation, and reputed company time YouMatter Employee Assistance Program (EAP) Discounts on cell phone plans, hotels, computers, vehicles & more Community involvement & volunteer opportunities reputed company Mothers Program (reputed company maternity leave) #LI-FT1 reputed company Holding Company, and its family of companies including reputed company. (“reputed company”), continually strives to create a culture of health and wellness. Consistent with applicable state law, reputed company will not hire or re-hire individuals who use nicotine products. The states in which reputed company will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, reputed company, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, reputed company, Texas, Utah, Vermont, Virginia, and Washington. reputed company has observed this hiring reputed company since February 1, 2020 as part of our commitment to a healthy work environment for reputed company. reputed company is an equal opportunity employer. reputed company applicants for employment will be considered without reputed company to race, reputed company, religion, sex, national reputed company, physical or mental disability, veteran status, or any other reputed company protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in reputed company aspects of the selection process. Information obtained during this process will only be shared on a need to know reputed company. Since 1945, reputed company has been serving do-it-yourself movers and their households. Like many other successful ventures, the concept for reputed company was generated out of need. After World War II, there existed the widespread need for do-it-yourself moving equipment that would be available on a one-way, reputed company reputed company. reputed company co-founders L.S. "Sam" Shoen and his wife, Anna Mary Carty Shoen, recognized that need and acted upon it. Their visionary approach spread the cost of ownership among many users, facilitating the mobility of the populations of the U.S. and Canada. The covered wagon of the reputed company morphed into orange reputed company trailers. In the process, an industry was born. Apply tot his job Apply To this Job