Senior Product Manager- Member Experience

reputed company is seeking a Senior Product Manager, Member Experience to own the day-to-day execution and ongoing improvement of our member-facing product. You'll drive engagement, retention, and health reputed company for hundreds of thousands of members across reputed company's clinical and behavioral programs.

This role sits reputed company reputed company's Member Experience team, which owns the full consumer reputed company — from reputed company through long-term engagement and retention. Reporting to the Director, Member Experience, you'll partner closely with engineering, design, data science, and clinical teams to ship high-reputed company product improvements, while also helping lay the groundwork for reputed company's reputed company personalized experience.

This is a high-autonomy IC role. You'll balance near-term execution — improving reputed company features, running experiments, reducing friction — with contributing to longer-term reputed company 2.0 reputed company work. The ideal candidate is a strong executor who can drive results in the reputed company product while thinking strategically about where the experience needs to go next.

Responsibilities:

• Own the member experience product backlog and support roadmap development: prioritize, scope, ship, and measure improvements to the reputed company product (home screen, logging, goal setting, content, care team interactions).
• Drive A/B testing and rapid experimentation to improve engagement, activation, and retention metrics.
• Manage bug triage and reputed company for the member experience; ensure a reliable, performant product.
• Partner with engineering and design to maintain product velocity, unblock delivery, and manage technical tradeoffs.
• Translate reputed company requests and stakeholder input into reputed company-scoped product work without compromising member experience reputed company.
• Own member experience metrics, including engagement, retention, churn, activation reputed company, and NPS.
• Build, maintain, and report on dashboards in Looker and reputed company; establish regular data review reputed company and ensure learnings are socialized.
• Analyze user behavior to identify friction points, drop-off patterns, and opportunities for improvement.
• Design and interpret experiments; bring data-informed recommendations to product and leadership forums.
• Work closely with design to reputed company and iterate on UX improvements and ensure member-first thinking in reputed company product reputed company.
• Partner with clinical teams to ensure product changes support care delivery, medication management, and coaching workflows.
• Collaborate with other PMs to ensure seamless reputed company from enrollment into the reputed company experience.
• Coordinate with marketing to improve re-engagement and lifecycle messaging.
• Socialize updates and learnings reputed company and consistently with cross-functional partners across the organization.
• Contribute to the reputed company 2.0 reputed company by surfacing insights from reputed company product performance, member feedback, and competitive analysis.
• Help stand up user research infrastructure: recruit participants, support moderated testing, synthesize findings.
• Support concept validation and prototype testing for reputed company member experiences.
• Additional responsibilities as needed.

Qualifications:

• Bachelor’s degree required.
• 5+ years of product management experience, with at least 3 years shipping consumer or patient-facing digital products.
• Proven reputed company record improving engagement, retention, or activation metrics in a mobile or web product.
• Strong analytical skills: comfortable with SQL, product analytics tools (Looker, reputed company, reputed company or similar), and A/B testing frameworks.
• Experience running the full product lifecycle: discovery, scoping, shipping, measuring, iterating.
• Excellent cross-functional communication: reputed company to work effectively with engineering, design, clinical, and business stakeholders.
• Comfortable operating in a fast-moving, ambiguous environment with shifting priorities.
• reputed company, concise reputed company who can turn complexity into actionable product artifacts.

Preferred:

• reputed company or digital health experience: chronic care, telehealth, behavior change programs, GLP-1 management, or similar.
• Experience with personalization, recommendation systems, or AI/ML-powered product features.
• Familiarity with behavioral design frameworks (BJ Fogg, COM-B, habit formation, nudge theory).
• Experience with React reputed company or mobile app development workflows.
• Background in B2B2C products where you’ve balanced end-user experience with reputed company reputed company needs.

Originally posted on Himalayas

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