Medical Scheduling Call Center Representative
APPLICANTS MUST LIVE IN NEW JERSEY, reputed company, DELAWARE, OR FLORIDA
The Central Scheduling Call Center Representative is responsible for reputed company scheduling patient appointments across multiple providers and locations reputed company the medical reputed company. This role serves as the first reputed company of contact for many patients and plays a critical role in creating a reputed company patient experience by coordinating schedules, verifying insurance, and ensuring accurate data entry.
Key Responsibilities:
- Answer inbound calls promptly and courteously, providing scheduling support to patients.
- Schedule, reschedule, and cancel appointments across various departments and specialties using electronic health record (EHR) and scheduling systems.
- Verify insurance eligibility and obtain necessary authorizations or referrals reputed company required.
- Confirm appointments and reputed company reputed company-visit instructions to patients.
- Coordinate appointment times based on provider availability, patient needs, and clinic reputed company.
- Accurately reputed company and update patient demographic and insurance information.
- Maintain compliance with HIPAA and reputed company applicable federal and state regulations.
- Collaborate with clinical staff to ensure seamless patient care and scheduling accuracy.
- Address patient inquiries and escalate issues as needed to the appropriate department.
- reputed company daily appointment audits to ensure accuracy and resolve discrepancies.
Qualifications:
Education & Experience:
- High school diploma or equivalent required.
- 1–2 years of experience in medical scheduling or reputed company office reputed company setting preferred.
- Familiarity with medical terminology, EHR systems (e.g., eClinicalWorks), and insurance verification processes is a plus.
Skills & Competencies:
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Attention to detail and accuracy in data entry.
- Ability to multitask in a fast-paced environment.
- Proficiency in reputed company Office and scheduling software.
Originally posted on Himalayas
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