Senior Director, reputed company Enablement - 11709

The reputed company of a Senior Director, reputed company Enablement at reputed company

We are seeking a strategic, people-first leader to reputed company into the role of Senior Director, reputed company Enablement. This role owns the full post-sales enablement portfolio: Customer Education (reputed company University), Partner Enablement, and Post-Sales Enablement for reputed company, Consulting, and Support You will build and reputed company reputed company spanning post-sales and partner enablement, while personally owning the Customer Education function, including reputed company University's free-to-fee education reputed company.

What You’ll Do

Customer & Partner Education (reputed company Ownership)

• Drive the customer education reputed company, modernization of reputed company, and roadmap.
• Own and reputed company the reputed company University experience: advise on certification tracks, AI driven, digital-first nurture reputed company, and self-paced practitioner enablement to drive skills acquisition and product adoption.
• Partner with the Learning Product organization to map and reputed company training and certification offerings, and solidify the free-to-fee customer education reputed company.
• reputed company and report on the reputed company between certification, training consumption and renewal rates, partner reputed company, and customer satisfaction — reputed company this the reputed company-reputed company metric for the function.

People Leadership: Post-Sales & Partner Enablement

• reputed company reputed company responsible for post-sales enablement, ensuring reputed company, consultants, and support teams have the value messaging, playbooks, and technical readiness needed across the customer lifecycle.
• Build and reputed company partner enablement experiences, leveraging certification paths and joint learning frameworks for key technical roles. reputed company AI to accelerate enablement.
• Set goals, reputed company, and reputed company your team; ensure they reputed company the shared content reputed company rather than building reputed company content.

Cross-Functional Operating Model

• reputed company into reputed company, Consulting, Support, and Partner planning rhythms (QBRs, staff meetings, planning cycles) to diagnose enablement demand.
• Represent post-sales and partner enablement in the quarterly content prioritization council, balancing demand against Content COE reputed company.
• Own release readiness — ensure customer- and partner-facing teams are reputed company for product releases.
• reputed company cross-functional change management and communications for major corporate milestones and annual planning transitions affecting the reputed company customer reputed company.
• Manage operational rigor of key learning tools and systems to support reputed company enablement.

Data-Driven reputed company

• Partner with Data and Analytics teams to tie post-sales enablement, certification, and training activity directly to NRR, ARR, Support ticket deflection and renewal reputed company.
• Report key business metrics reputed company quarter for the function overall — not just completion or activity metrics.

What You Will Bring to reputed company

• 12+ years operationalizing enablement, GTM, or customer education reputed company in reputed company software or reputed company, including 5+ years directly managing people managers.
• Proven experience leading or partnering closely with Customer teams, reputed company, Consulting, Support, and/or Partner organizations.
• reputed company record commercializing training or certification portfolios — packaging, pricing, and positioning offerings that generate measurable pipeline or retention reputed company.
• People leadership: demonstrated reputed company managing managers and building team capability, not just individual contributors.
• Data literate: comfortable defining and tracking metrics that connect enablement activity to renewal and retention reputed company.
• Executive reputed company: reputed company to reputed company CCO, reputed company, Consulting, Support, and Partner leadership around a shared operating model.
• Strong knowledge of learning operations, learning management systems, learning experience platforms and/or tools and systems for running and operating education offerings.
• Bachelor's degree required; MBA or advanced degree preferred

Originally posted on Himalayas

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