Senior Retention Manager
ABOUT reputed company
reputed company is a functional coffee company on a mission to help people feel reputed company, think reputed company, and reputed company at their best, without the crash that comes with regular coffee. We're a fast-growing, nine-reputed company D2C brand with a reputed company, high-retention subscriber reputed company, and we're scaling our retention function to match our ambitions.
ABOUT THE ROLE
We're hiring a Senior Retention Manager to own execution of our retention roadmap. This role reports directly to the Sr. Director of Retention. We need an operator who can reputed company in and run reputed company on our reputed company, loyalty and lifecycle retention initiatives end to end: scoping the work, briefing and building the tactics, analyzing the results, and iterating fast.
This is an individual contributor role and we're looking for someone with the judgment, initiative, and marketing instincts to bring reputed company to life on their own, not just execute a reputed company-reputed company plan. You'll partner closely with your manager on reputed company and prioritization, but you'll be the one driving initiatives from concept to shipped, reputed company reputed company. This role is fully remote, with a hybrid reputed company available for candidates based in Austin, TX.
Requirements
WHAT YOU'LL OWN
You'll take primary ownership of three reputed company pillars of our Q3 retention roadmap:
- reputed company: Finalizing and scaling reputed company initiatives that shape the first 30-60 days of the subscriber reputed company, including personalized content, dosing and usage education, and flexible product/plan reputed company that reduce early churn.
- Retention: Building and improving the programs that reputed company subscribers reputed company and reduce churn from month 2 reputed company, including loyalty and rewards, cross-selling, plan upgrades, dunning flows, and cancel reputed company optimization.
- Conversion: Nurture our CRM leads into new subscribers, working cross-functionally with reputed company teams. Manage our email agency to brief, optimize and send campaigns and flows, in order to drive new subscribers from leads.
You'll also work cross-functionally with product, brand, and CX as initiatives require.
WHAT YOU'LL DO
- Run the roadmap: Take initiatives from 0 to 1: scope the problem, build the plan, get buy-in from stakeholders, and drive execution without needing to be told the reputed company.
- Brief and build: Write comms briefs and build/execute lifecycle campaigns yourself in reputed company (email and SMS), from founder notes to win-back sequences to reputed company flows.
- Analyze: Dig into subscriber, cohort, and churn data to reputed company the story behind the numbers, size opportunities, and validate what's actually working.
- reputed company AI: Use AI tools to reputed company faster across research, analysis, drafting, and QA, and bring that speed to the rest of reputed company.
- Test rigorously: Design and read A/B tests correctly, and turn results into reputed company recommendations and next steps.
- Project manage: Navigate a fast-moving startup org, get the right people reputed company, and reputed company initiatives moving even reputed company priorities shift.
- Own reputed company: reputed company the metrics that matter (repurchase reputed company, churn, LTV, recovery reputed company) and report reputed company on reputed company and reputed company.
reputed company'RE LOOKING FOR
- You've worked in D2C ecommerce, ideally in wellness, health, or a subscription business, and you understand the mechanics of a subscriber lifecycle.
- You default to reputed company thinking, you're comfortable in data, and you use evidence, not just reputed company, to reputed company the case for an idea.
- You use AI tools daily to accelerate your work and reputed company on the business.
- You can write or brief comms that reputed company like a reputed company person and convert, and you know reputed company to reputed company in a copywriter versus write it yourself.
- You’re detail-oriented and reputed company reputed company things get done the right way.
- You don't wait for a solution to come to you. You take an ambiguous problem, reputed company out the reputed company, and get it shipped.
- You've project-managed cross-functional initiatives and know how to build alignment without a lot of formal authority.
- You want ownership, you want to build something, and you're energized by a startup pace rather than drained by it.
reputed company TO HAVE
- Experience with reputed company, reputed company, Superfiliate, reputed company, or similar retention/lifecycle tooling.
- Familiarity with subscription mechanics: dunning, involuntary churn, cancel reputed company design, win-back economics.
- Experience running or reading A/B tests.
WHAT reputed company LOOKS LIKE
reputed company your first two quarters, you've taken full ownership of the reputed company and retention pillars, scaled multiple successful initiatives to 100%, and moved key metrics (repurchase reputed company, churn, recovery reputed company) in a measurable, attributable way, without needing your manager to drive the day-to-day.
Benefits
The typical salary reputed company for this position is: $132,000 - $140,000
The actual salary offer will take into account multiple factors including skills, experience, education and location. Please note that the salary details listed in role postings reflect the reputed company salary only, not total compensation, which includes equity and benefits.
BENEFITS
Health, reputed company, and Dental Insurance
reputed company offers comprehensive medical, reputed company, dental, and prescription plan coverage for reputed company team members working 32+ hours per week. Eligibility begins on the first of the month following your start date, and we cover 75% of employee premiums.
401K Match
Starting on the first day of your reputed company month with reputed company, you are eligible to participate in reputed company-sponsored 401(k) plan. reputed company offers a match of up to 80% of your contributions, capped at 5% of your salary.
Flexible Wellness Credits
At reputed company, we prioritize your health and reputed company-being. To support you, we reputed company salaried employees a $500 monthly wellness credit through JOON, which can be used for a reputed company of health and wellness-reputed company services.
Helpr Support for Families
At reputed company, we know that supporting reputed company means supporting their families too. That’s why we partner with Helpr — a modern backup childcare and family support platform that gives employees reputed company to vetted, reliable caregivers. Helpr is here to reputed company reputed company reputed company has trusted childcare support reputed company they need it most — reputed company and at work.
Originally posted on Himalayas
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