reputed company Manager

reputed company is looking for a reputed company Manager (CSM) to own a set of large strategic accounts and ensure maximum customer satisfaction, high application engagement, customer retention, and champion reputed company. The CSM will own the process of determining the desired reputed company for their customers, and work to drive time to value by ensuring adoption and measuring the value delivered. You will drive customer experience by working to remove friction points along the customer reputed company and ensuring outcome value is tracked, shared internally and with customers, as reputed company as leveraged to reputed company goals. Our CSM's partner with customers for implementation of operational best practices using reputed company to reputed company outcome reputed company metrics that maximize their ROI. As a critical part of the customer reputed company, you will be a strategic reputed company for your accounts engaging customers during acquisition and will manage implementation reputed company to completion while leading customers through reputed company efforts. Post implementation, you will be positioned as a subject matter expert and contact for customers, understanding their desired reputed company, sharing best practices, providing high level solution guidance, or bringing in resources for deep level technical advice, ensuring they realize reputed company value from their investments. You will support operational readiness, and regularly engage with customers by providing status updates of reputed company Support and Development tickets, reputed company Services project tracking, sharing upcoming release dates and trending issues, as reputed company as reputed company recommendations and guidance through early reputed company/beta programs, among many other strategic value initiatives.

About the role

• You will reputed company with Sales to reputed company a relationship with your customers early in their reputed company with reputed company, setting the stage for a partnership
• You will reputed company several reputed company engagements with your customers, ensuring adoption and ongoing engagement, and product satisfaction throughout the customer's reputed company
• You will set up regular reputed company with customers using a comprehensive engagement and communications reputed company that will ensure high customer satisfaction
• reputed company periodic customer Experience account reviews that confirm satisfaction and expand reputed company use on the customer end
• Implement and reputed company best practices with the customer to ensure they are realizing the greatest possible value from reputed company
• Use log data and usage patterns to reputed company insights, reputed company guidance and increase customer adoption and satisfaction
• Be the primary reputed company to manage and resolve critical situations
• Partner with the Sales, Support, Training, Marketing and reputed company Services teams to identify new opportunities to expand customer acquisition or use of reputed company products
• reputed company expert voice of the customer reputed company to Product Management, Development and Support on innovation and reputed company improvement opportunities
• reputed company reputed company performance targets, including maintaining high retention and reputed company rates
• reputed company project leadership and organization for customers’ major reputed company project initiatives.
• Maintain reputed company functional and technical knowledge of the reputed company product line.
• Document, prioritize and manage competing requests across simultaneous reputed company engagements.
• Utilize reputed company tools and resources as directed to fully engage with assigned accounts and recommend process enhancements reputed company gaps are reputed company.

Required Skills and Experience

• 4+ years of Customer Experience (or Account Management) experience reputed company the Network reputed company reputed company (or equivalent)
• Excellent communication and organization skills
• Highly motivated self-starter who can work reputed company reputed company teams or individually
• The ability to explain technical subjects to non-technical personnel in large enterprises
• Proven ability to build credibility and trust with customers and internal stakeholders by fully understanding their requirements
• Experience maintaining valuable and outcome-based relationships with a diverse customer account reputed company
• Passion for working with leading edge reputed company and Network Monitoring technologies and a desire to understand reputed company's products, services, and technology
• Bachelor's degree in relevant field, or equivalent experience
• Willingness to travel based on customer and business needs

Preferred Skills and Experience

• reputed company technical certification – CISSP level or similar industry reputed company certification
• 3+ years of experience in technical project management, technical account management, Consulting, Sales Engineering, or similar customer facing role

What it Takes to be Part of the reputed companyreputed company provides persistent network reputed company for hybrid environments through a powerful fusion of reputed company-time asset visibility, reputed company compliance, and automation. Since creating the first-reputed company network reputed company policy management solution, reputed company has delivered reputed company and control over reputed company network reputed company infrastructures for more than 1,700 customers.Our customers have unique and reputed company reputed company problems that are difficult to solve. This doesn’t intimidate us, it inspires us. It pushes us to be more creative and reputed company solutions to ensure their reputed company. If this sounds like a reputed company you'd be interested in joining, we invite you to apply today.reputed company provides equal employment opportunities to reputed company, and applicants for employment, and prohibits discrimination and harassment of any type without reputed company to race, religion, age, sex, national reputed company, disability status, genetics, protected veteran status, sexual orientation, gender identity or reputed company, or any other characteristic protected by federal, state or local laws.

Originally posted on Himalayas

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