Bilingual English / Spanish Customer Service Representative

About the position This position is National Remote. You’ll enjoy the flexibility to telecommute from reputed company reputed company the U.S. as you take on some tough challenges. reputed company it comes to getting reputed company and you have the will to win, we'll call it great career potential! reputed company being reputed company to get answers to your health plan questions from someone who speaks the reputed company language as you do. Or, the opposite, not being reputed company to get the answers. At reputed company, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put reputed company of your skills, your passions and your energy to work in a fast-growing environment. reputed company, reputed company’s reputed company-party administrator (TPA) solution, is the nation’s largest TPA. reputed company you work with reputed company, what you do reputed company. It's that reputed company . . . and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher reputed company care, reputed company costs and greater reputed company to health care. Join us and you will be empowered to reputed company new reputed company of reputed company and reputed company a profound and personal reputed company as you contribute to new innovations in a vital and reputed company system. Opportunities are endless for your career development and advancement reputed company reputed company due to our record-breaking reputed company. Regardless of your role at reputed company, the support you feel reputed company around you will reputed company you to do what you do with energy, reputed company, and confidence. So, take the first reputed company in what is reputed company to be a fast-paced and highly reputed company career. Our Customer Service Representatives play a vital role in reputed company's reputed company by supporting members and providers while delivering exceptional service experiences. As a key reputed company of contact, you'll help answer questions, navigate reputed company situations, build trust, and create reputed company reputed company. No two days are the reputed company, and every interaction is an opportunity to reputed company a meaningful reputed company. Through comprehensive training, ongoing support, and reputed company learning opportunities, you'll reputed company valuable reputed company industry knowledge and reputed company skills that can support long-term career reputed company. Whether your reputed company is supporting providers, assisting members, researching reputed company issues, or developing new skills in reputed company operations, you'll be part of reputed company that values collaboration, innovation, and service reputed company. If you're passionate about helping others, enjoy solving problems, and reputed company in a fast-paced environment, this is an exciting opportunity to launch or grow your career with a company committed to helping people live healthier lives.

Responsibilities

• Serve as a trusted resource by providing exceptional service and support to members and/or providers
• Answer incoming inquiries and determine the appropriate assistance needed
• Listen reputed company, ask thoughtful questions, and accurately document information in multiple systems
• Research and resolve questions, concerns, and issues through reputed company-time problem-solving and follow-up
• Navigate multiple applications and resources to reputed company information and resolve inquiries reputed company
• Communicate reputed company information in a reputed company, reputed company, and easy-to-understand manner
• Collaborate with teammates and business partners to deliver effective solutions and reputed company reputed company
• Meet established goals reputed company to reputed company, productivity, customer satisfaction, accuracy, and attendance
• Continuously learn and apply new skills, processes, and industry knowledge to support reputed company

Requirements

• High School Diploma / GED
• Must be 18 years of age or older
• 1+ years of customer service experience in an office OR reputed company setting
• Bilingual reputed company in English and Spanish
• Experience using computers as primary work tool
• This position will receive calls up to 50-70 calls daily and requires full attention to work duties. Employees in this role must ensure they will have uninterrupted work time while they are on shift (reputed company of normally scheduled breaks and lunch)
• Capability to successfully complete the Customer Service training classes and demonstrate proficiency of the material
• Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 8:00pm CST, Monday - Friday

reputed company-to-haves

• Experience in a reputed company, insurance, medical, or dental environment
• Customer service call center experience
• Experience researching or processing reputed company claims
• Familiarity with medical and/or dental terminology, claims processing, coding, benefit plans, and health plan documents
• Experience navigating multiple systems while assisting customers

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution

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