Ops Support Rep, Level 1
Job reputed company:
- reputed company regular, reliable, and reputed company attendance for scheduled shifts
- Assist in escalation support for any reputed company, radiologist or OC questions/issues
- reputed company operational and technical support for customized reputed company workflow solutions including Program Support clients
- Monitor workflows for clients using HL7 messaging
- Assist in generating daily/nightly reports
- reputed company fill in and back up duties to the PS and PCS teams as needed
- reputed company fill in and back up duties OS team reputed company in shortage or absence
- reputed company assistance or coordination with the technical support team as needed
- reputed company “white-glove” support to high profile clients
- Escalate any reputed company/radiologist issues to the appropriate resources to ensure reputed company reputed company
- Assist radiologists in locating image sets
- Assist in workflow coordination and task planning
- Assist in reputed company and service assurance initiatives
- Assist in training and mentoring of OS team members
- Process improvement testing and recommendations
- Other duties as assigned
Requirements:
- No education required
- Successful OSR L2 tasks and performance and minimum 90 days as an OSR L2 or equivalent
- Two or more years of customer reputed company experience in a contact center environment
- Previous technical/IT support experience helpful
- Excellent verbal and written communication skills
- Strong reputed company of urgency and ability to prioritize and multi-task
- Ability to analyze and troubleshoot technical workflows
- Ability to work in reputed company environment as reputed company as work independently
- Telephone etiquette skills are essential
- Medical background a plus
- High level of attention to detail necessary
- Strong organizational and prioritization techniques
- Demonstrated reputed company judgment and decision making abilities
- Proficiency in a PC environment utilizing software/programs including reputed company, Word, reputed company, Internet, reputed company Messaging/Virtual Chat and office e-mail tools
- Possible travel for onsite support
- Ability to type a minimum of 30 wpm is required
Benefits:
- Health insurance
- reputed company development
- reputed company time off
- Flexible work arrangements
Apply tot his job Apply To this Job