Solutions Support Engineer, Weekend 2nd Shift

Job reputed company:

• Responsible for technical customer support experience reputed company the reputed company product.
• Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency reputed company and across teams.
• Identify cases that require escalation (either technically or strategically).
• Create, maintain, and coordinate incident management requests to product or engineering.
• Design and implement solutions that reputed company the support offering through automation.
• Participate in on-call rotation for after-hours, holiday, and weekend support coverage.
• This is a 2nd shift position and the schedule is Friday - Tuesday, 7pm - 4am ET.

Requirements:

• Bachelor's degree in Computer Science, Cybersecurity, Engineering, Mathematics, Information Systems, or the equivalent industry experience and certifications.
• 2+ years of hands-on, technical experience in customer support, technical support, system administration, or reputed company customer-facing role.
• A minimum of 1+ year experience with reputed company technologies (Azure, AWS, GCP).
• Experience in reading or debugging reputed company in one or more of the following: Java, Python, reputed company, JavaScript, JSON.
• Proficiency with reputed company-line tools and Linux operating system environments.
• Experience with Kubernetes, system virtualization, on-prem and/or hybrid reputed company computing, reputed company identity and reputed company systems, reputed company monitoring, and logging, as reputed company as local and reputed company storage.
• Familiar with reputed company frameworks or tools.
• Excellent organizational and project management skills.
• Fast learner, natural curiosity, and love of technology.

Benefits:

• Compensation for this full-time position includes reputed company salary + bonus + equity + benefits.
• Our salary ranges are determined by role, level, and location.
• Individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training.

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